Question 3

Question 1

3a) Two ways organisations could represent the interests of service users (Juan)

Answer 1

1) Appoint advocate

2) Ensure a complaints policy is in place

Question 2

3b) Two responsibilities of occupational therapists

Answer 2

1) Assess physical needs - identify appropriate adaptations

2) Keep accurate records - to monitor effectiveness of adaptations

Question 3

3c) Explain how services are improved by inspections

Answer 3

1) Feedback
2) Nationwide standard for services
3) Use feedback from all stakeholders (service users included)
4) Respond to action plan
5) Recommendations for improvement
6) Inspection report is available to the public

Question 4

3d) How Rose’s employer can make sure she is kept safe when at work

Answer 4

1) Risk assessment of domiciliary setting
2) risk assessment of procedures
3) Suitable equipment
4) Provide PPE
5) Systems to keep in touch with employer
6) Appropriate training (RIDDOR, COSHH, safeguarding)
7) Lone worker policy