Quesions and answers

Question 1

What is our 4 focus areas for 2019?

Answer 1

• IIH Nordic Way of Working
• A Unique Market Position
• Nordic Life
• New Products and Services

Question 2

How can IIH employees help sustain and enhance our unique position in the market?

Answer 2

Apart from winning team and company awards, employees are encouraged to actively celebrate success stories publicly – both as part of the IIH website relaunch, but also individually in relevant forums, on LinkedIn, etc.

Question 3

What do we need to develop ourselves?

Answer 3

Prioritize Time

Question 4

Does IIH have a 4 day work week?

Answer 4

No, we have Nordic Life, Fridays are for personal/professional development, but we don’t need to be at the office.

Question 5

What is the IIH Nordic Formula?

Answer 5

Knowledge + Tools + Behavior = Results

Question 6

In terms of business targets and KPI’s that must be adequately met for IIH Nordic to maintain a 4DWW, what is the minimum employee Officevibe score?

Answer 6

8,2 overall

Question 7

According to our 2019 strategy, what is our goal for revenue growth?

Answer 7

20%

Question 8

What was the total number of billed clients in 2018?

Answer 8

249

Question 9

What is Nordic Life?

Answer 9

Nordic Life is our culture; it’s a way of working and a way of organizing ourselves in the workplace.

Question 10

When do we celebrate the “birthday” of Nordic Life (4DWW)?

Answer 10

The 4DWW started/was fully implemented on the 1st of February 2017.

Question 11

What is the IIH vision?

Answer 11

To improve the quality of life as much as possible through intelligent use of technology.

Question 12

What are the IIH values?

Answer 12

Trust, Helpfulness, Happiness, Curiosity.

Question 13

What is IIH´s idea of an improved quality of life?

Answer 13

To have the ability and freedom to pursue curiosity and interests within ones job.

Question 14

What does IIH gain from a 4DWW?

Answer 14

Employees with more free time that are happier, more knowledgable and have time to improve their skills.

Question 15

What can IIH do improve quality of life at work?

Answer 15

Improve autonomy and freedom/time to explores new ideas and topics.

Question 16

What’s the preferred order of communicating and dealing with a situation where you receive an email with unclear statements, questions or negative comments from a client or colleague?

Answer 16

1) Go and talk directly to the person, if the person is present or will be soon
2) Call
3) Reply to the email

Question 17

What does the abbreviations related to our services WA, SEO, CRO, SEM & ML stand for?

Answer 17

Web analytics, search engine optimization, conversion rate optimization, search engine marketing (or PPC: pay per click) and machine learning.

Question 18

How will IIH get a unique position in the market?

Answer 18

Update website and revamped IIH Identity and channel mix.

Question 19

How many of the clients in 2018 were ‘A’ clients (1+ million)?

Answer 19

8

Question 20

What makes IIH a special place to work?

Answer 20

A 4dww + cross department socializing and knowledge sharing

Question 21

Which internal developed product resulted in winning the golden punch card award at SuperWeek 2018?

Answer 21

Prefetching

Question 22

What is the theme for IIH Nordics strategy 2019?

Answer 22

Growing Better

Question 23

What are the 8 areas IIH Nordic can improve in order to achieve the Nordic Life?

Answer 23

Calendar Principles, Microsoft Office, Brainscape, VA, Asana, Pomodoro, Yammer & Healthy living.

Question 24

What will each employee get from IIH to improve their personal growth?

Answer 24

5000 kr yearly

Question 25

How is the business performance tracked?

Answer 25

Through the chosen KPI’s

Question 26

What will happen every last Friday in the month?

Answer 26

There will be a ‘Learning and Innovation Friday’

Question 27

Why is Pomodoro an important tool for us?

Answer 27

Pomodoro is a tool that can help IIH employees to fight the distractions at work and be able to focus on work tasks, when the focus is actually there. Despite of that it’s maybe not the 25 minutes that work for all employees, as some people can be in a flow state of mind for a longer or shorter period of time.

Question 28

What is the fourth value, curiosity?

Answer 28

It’s newly added, but covers that we need to be curious. In the company we should strive to be curious about the industry, our clients, new knowledge and everything related to improve our business.

Question 29

What does quality of life comprise in the work environment?

Answer 29

To be able to do meaningful work with autonomy.

Question 30

Why is continuous training and learning a core business element of IIH?

Answer 30

To guarantee an upper hand on competitors and provide credibility for our work.

Question 31

Where can you find information about the companies we work with?

Answer 31

Brainscape

Question 32

Where is IIH headed strategically - who we wanna be? Like Accenture or more a niche smaller agency that is a home of unique talents and a bit hippie?

Answer 32

Based on what we’ve discussed we’re getting rid of white collars and getting into the top-notch field expertise that will be our main competitive advantage.

Question 33

What will be the main focus in 2019? Pesos? Fame? Growth? Both?

Answer 33

Henrik said pesos are important but not the most important - people are more important.

Question 34

What actions will we take to be one - consistent IIH rather than 3 - field-oriented?

Answer 34

We will do a lot of knowledge sharing activities and change the way of working on the project so they are more agile.

Question 35

What are the 6 goals of 2019?

Answer 35

a. 20% growth in revenue
b. 15% profitability – focus on retainer & service
c. Top10 MyImage brand position
d. High NPS 50+
e. OfficeVibe 8,3+
f. Winning awards

Question 36

Where did IIH go for Kick off in 2015 when 4-day-work-week was agreed upon?

Answer 36

Køge

Question 37

What was incorporated in the very first IIH logo?

Answer 37

A chess piece

Question 38

How would IIH like to reach the mission of “great value”?

Answer 38

Through the latest digital technology and continuous skille development of intelligent people

Question 39

What is our profitability goal for 2019?

Answer 39

15%

Question 40

What is IIH Nordic’s ’new name’ for 4DWW?

Answer 40

Nordic Life

Question 41

What are the top 4 things that customers want?

Answer 41

1. Creating great results
2. High business understanding
3. Great digital skills
4. Great chemistry