Quality standards

Question 1

What is total management system?

How is this done? 4 people we focus on

Answer 1

Used to assure quality at each stage of producing the product.
This is done by focusing on everyone involved in the production of the product from the workers, owners and investors to society and customers

Question 2

How to the 4 sectors within a product benefit?

Answer 2

Owners- increase profit, market share

Customers- receive products that are easy to maintain, reliable, conform to requirements

Workers- improved working condition, better work satisfaction, improved health and safety

Society- reduced environmental impact, meets legal requirements, increased security,

Question 3

Which company uses total quality management?

Answer 3

British Standards Institute - ISO9000
Used in 750,000 organizations in 161 countries
If a product has this mark, the customer is assured that it has good quality.

Question 4

Name 3 other standards

Answer 4

National standards- produced by a country’s national standards body. BS use the government, businesses and society to shape their standards

European standards- produced by European Committee for standardisation

International standards- produced by international organization for standardization- BSI is largest member of it as all countries standards organization are members

Question 5

What mark given to a product in UK to determine quality?

Answer 5

Kitemark

Question 6

What mark given to a product is legal requirement in most European countries for certain products and helps trade within the European Market?
What products would it be a legal requirement?

Answer 6

CE - matches minimum requirements for a product

Toys