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Quality Assurance > Quality Standards > Flashcards

Quality Standards Flashcards

1
Q

What are Quality Assurance Schemes?

A

They provide a set of frameworks, guidelines or standards that facilitate the assessment of quality and support continuous improvement.

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2
Q

What does Quality Assurance Schemes help business’ /organizations do?

A

Be more efficient, improve customer satisfaction, identify and address risks and meet statutory and regulatory requirements.

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3
Q

What does ISO stand for?

A

International Organization for Standardization

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4
Q

What is the ISO?

A

it is a independent, non-governmental organization that develops international standards for products and services to ensure quality, safety and efficiency.

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5
Q

What doe ILAC stand for?

A

International Laboratory Accreditation Collaboration.

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6
Q

What is the role of ILAC?

A

It includes developing and harmonizing laboratory and inspection body accreditation practices.

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7
Q

What is the IAF?

A

Internal Accreditation Forum

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8
Q

What does the IAF do?

A

Similar to ILAC, but operates in the fields of management systems, products, services, personnel and other similar programmes.

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9
Q

What does BSI stand for?

A

British Standard Institution

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10
Q

What does ENSFI stand for?

A

European Network of Forensic Science Institutes

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11
Q

What does CSFS stand for?

A

Chartered Society of Forensic Science

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12
Q

What does FSR stand for?

A

Forensic Science Regulator

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13
Q

What does IUPAC stand for?

A

International Union of Pure and Applied Chemestry

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14
Q

What is EURACHEM?

A

A focus of analytical chemistry in Europe

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15
Q

What are the Core Concepts of the ISO standards?

A

A process approach, the plan-do-check-act cycle and risk based thinking

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16
Q

What does the Process Approach do?

A

Apply systematic management of processes and interaction of processes to enable the organization to achieve its intended results, in accordance with its quality policy

17
Q

The Plan-Do-Check-Act cycle

A

Applies to individual processes and the system as a whole.
How the processes fit together, and whether they are successful in achieving the organization’s aims.

18
Q

What is risk based thinking?

A

Used to prevent undesirable out comes
-Identify potential risk.
-Remove or reduce risk.

19
Q

What is ISO 9001?

A

a standard that sets out the requirements for a
quality management system. It helps businesses and organizations to be more effective and improve customer satisfaction.

20
Q

What is the Quality Management System?

A

defines how an organization meets the requirements of its customers and other stakeholders affected by its work.

21
Q

What are Quality Management Principles?

A

Customer Focus, Leadership, Engagement of People, Process Approach, Improvement, Evidence Based Decision Making, Relationship management.

22
Q

Customer Focus

A

Primary focus is to meet
customer requirements and exceed customer expectations

23
Q

Leadership

A

Leaders at all levels establish unity of purpose and direction

24
Q

Engagement of people

A

Competent, empowered and engaged people at all levels

25
Q

Process approach

A

Consistent and predictable results are achieved with
interrelated processes

26
Q

Improvement

A

Ongoing focus on improvement

27
Q

Evidence based decision making

A

Decisions based on the evaluation of data and information

28
Q

Relationship management

A

Good management of relationships with interested parties such as suppliers

29
Q

What makes up a Quality Management System?

A

Policy, Quality Manual, Procedures, Work Instructions, Record Forms

30
Q

What does ISO/IEC 17020 do?

A

Conformity Assessment - Requirements for the operation of various types of bodies performing inspection.

31
Q

Who uses ISO/IEC17020

A

Organizations performing various types of inspection, surveys and risk assessments. Most applicable for crime scene investigation.

32
Q

What does ISO/IEC 17025 do?

A

General requirements for the competence of testing and calibration laboratories.

33
Q

Who uses ISO/IEC 17025?

A

organizations who perform testing, sampling or calibration and enables laboratories to demonstrate their competency to produce valid results

34
Q

What does the ISO/IEC 15189 do?

A

Medical Laboratories- requirements for quality and competence

35
Q

Who uses ISO/IEC 15189?

A

Based on ISO 17025 but specific to medical laboratories and relates to clinical measurements. Also relevant to laboratories undertaking toxicology.

36
Q

What is the difference with ISO 9001?

A

It is very general and does not cover technical aspects

37
Q

What is the difference with ISO/IEC 17025?

A

Enables laboratories to demonstrate their competency to produce valid results. Accreditation is given for
specific tests.

38
Q

What is the difference with ISO/IEC 15189?

A

Is specifically for medical laboratories and relates to clinical measurements.

Quality Assurance (3 decks)

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