Quality Performance | Key Concepts Flashcards
Paper 1 | Business
Quality
Products/Services that satisfy needs and exceeds customer expectations on a continuous basis.
Total Quality Management
A Management approach that focusses on continuous quality improvement throughout the Business.
Management
Management of quality through strong leadership/commitment from top management
Business Functions
The various aspects of the Business that perform different roles, e.g. marketing, production, administration, finance, human resources, purchasing, etc.
South African Bureau Of Standards (SABS)
Body that sets quality standards and evaluates quality of final products.
ISO 9001
Provides guidelines for quality management. A Company may not export any products unless it registers as a ISO9001company.
Standards
The specifications of what is acceptable in terms of technical Recruitment.
Total Client Satisfaction
A Measure of how products and services supplied by a company meet/surpass customer expectations.
Continuous Skills Development
Developing employees’ skills that will add value for the organization and career development.
Continuous Improvement To Processes & Systems
A Process that helps to improve performance and achieve results.
Monitoring And Evaluation
A Goal to improve current and future management of outputs, outcomes and impacts.
Quality Circles
A Group of workers who do the same or similar work, who meet regularly to identify, analyze and solve work related problems.
Inspections
A Method in which only a selection of products from a batch s measured and tested against required standards.
Deviations
When the product differs from the standard.
Tolerance Limit
The extent to which a product is allowed to differ from the standard without affecting quality.
