Quality measures and production methods

Question 1

what are the 4 main types of production methods?

Answer 1

batch
flow
process
job

Question 2

what is job production?

Answer 2

when a person makes one unique product from start to finish - it is customised

Question 3

examples of job production 3

Answer 3

O2 arena
wedding dress
bridge

Question 4

advantages of job production 2

Answer 4

job satisfaction (start to finish)
specific to customer

Question 5

disadvantages to job production 2

Answer 5

labour intensive - high production costs

employees must be skilled with a wide range of equipment

Question 6

what is batch production?

Answer 6

producing a variety of similar goods

Question 7

examples of batch production 3

Answer 7

cupcakes in a bakery
clothing
houses on an estate

Question 8

advantages of batch production 2

Answer 8

meets the desires of more customers

batches made to order - reduces waste

Question 9

disadvantages of batch production 2

Answer 9

tasks can be repetitive and boring

wider range of products = more stock needed

Question 10

what is flow production?

Answer 10

makes use of an assembly line to produce identical products

Question 11

examples of flow production 3

Answer 11

cars
pizzas
consumer goods

Question 12

advantages of flow production 2

Answer 12

mass production

low production costs

Question 13

disadvantages of flow production 2

Answer 13

capital intensive - specific machinery required

large amount of materials

Question 14

what is process production?

Answer 14

turning raw materials into goods using IT

Question 15

example of process production 3

Answer 15

sugar
oil
coffee

Question 16

advantages of process production 2

Answer 16

automated systems - low labour cost

can produce large amounts

Question 17

disadvantages of process production 2

Answer 17

if there is a problem, all production stops

expensive start up costs

Question 18

what is production?

Answer 18

the process of turning raw materials into finished products

Question 19

why do businesses produce goods? 2

Answer 19

to satisfy customer

to make a profit

Question 20

what is value added to a good?

Answer 20

the amount by which the value of the product is increased by in each stage of production

Question 21

what is value added to a service?

Answer 21

adding something to a service to make a customer pay more

Question 22

what is labour intensive?

Answer 22

production using people

Question 23

what is capital intensive?

Answer 23

production using machinery

Question 24

what is the production process?

Answer 24

the difference between the value of the raw materials and the value of the product created

Question 25

ownership of GG Toys

Answer 25

public limited company

Question 26

what type of production does GG use and why?

Answer 26

batch - | produces many of the same parts

Question 27

how does GG Toys use specialisation and the division of labour?

Answer 27

allows a group to become highly skilled in an area by breaking down the production process into sections and assigning one group a section. They then become highly skilled at this

Question 28

what sector is GG in?

Answer 28

secondary - manufactures toys

Question 29

how does GG add value? 2

Answer 29

production | association with a film

Question 30

ownership of Tom's Toys?

Answer 30

sole trader

Question 31

what sector is Tom's Toys in?

Answer 31

tertiary - sells toys

Question 32

how does Tom's Toys add value? 2

Answer 32

personal customer service/knowledge | lots of choice of traditional toys

Question 33

what are the 7 things associated with quality measures

Answer 33

``` waste returns after sales care reliability safety customer satisfaction durability ```

Question 34

why is quality a concern? 3

Answer 34

gives a competitive edge builds customer confidence in brand reduces costs incurred in post sale problems

Question 35

2 ways to monitor quality

Answer 35

finding mistakes | avoiding mistakes

Question 36

1 way to avoid mistakes

Answer 36

give responsibility of a certain section to a group so they ensure no faulty products are sold

Question 37

3 ways to identify mistakes

Answer 37

mystery shopper random checks tests

Question 38

what are external regulators?

Answer 38

people who test the quality of a business' products/service

Question 39

what is the ISO?

Answer 39

International Organisation for Standardisation | sets standards on quality

Question 40

what is the Consumers Association?

Answer 40

informs customers about quality and value for money

Question 41

what is the British Standards Institution?

Answer 41

confirms product meets certain standards

Question 42

what is the Trade Association?

Answer 42

membership is an indication of quality

Question 43

what is the Health and Safety Executive?

Answer 43

responsibility in the workplace

Question 44

name 5 external regulators?

Answer 44

``` ISO Health and Safety Executive Trade Association Consumers Association British Standards Institution ```

Question 45

what are economies of scale?

Answer 45

a higher productivity leading to a fall in production cost per unit

Question 46

what are diseconomies of scale?

Answer 46

when the cost to produce each unit increases rather than falls

Question 47

what does a business' productivity tell us?

Answer 47

how efficient it is at producing its products

Question 48

what is a business' productive capacity?

Answer 48

its resources (premises,equipment, machinery etc) and workforce

Question 49

effect of working at full capacity on staff

Answer 49

illness cause by stress

Question 50

effect of working at full capacity on equipment

Answer 50

extra use causes more damage

Question 51

What are inputs?

Answer 51

The resources used to create the end product

Question 52

What are the outputs?

Answer 52

The end product made

Question 53

What is quality assurance?

Answer 53

Assuring a product meets the desired standards of quality

Question 54

What are are quality measures?

Answer 54

Means of measuring the quality of a product

Question 55

What is Total Quality Management?

Answer 55

Giving responsibility of a part of the production process to a group to assure no faulty products are sold

Question 56

what is an internal source of finance?

Answer 56

money coming from within the business

Question 57

what is an external source of finance?

Answer 57

money coming from outside the business

Question 58

3 reasons why a business may require finance?

Answer 58

taking over another company relocating to a bigger premises cash-flow problems

Question 59

what are business costs?

Answer 59

the costs a business must pay out in order to function

Question 60

what is break eve point?

Answer 60

where total costs = total revenue