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Business Studies > Quality measures and production methods > Flashcards

Quality measures and production methods Flashcards

1
Q

what are the 4 main types of production methods?

A

batch
flow
process
job

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2
Q

what is job production?

A

when a person makes one unique product from start to finish - it is customised

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3
Q

examples of job production 3

A

O2 arena
wedding dress
bridge

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4
Q

advantages of job production 2

A 
job satisfaction (start to finish)
specific to customer
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5
Q

disadvantages to job production 2

A

labour intensive - high production costs

employees must be skilled with a wide range of equipment

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6
Q

what is batch production?

A

producing a variety of similar goods

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7
Q

examples of batch production 3

A

cupcakes in a bakery
clothing
houses on an estate

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8
Q

advantages of batch production 2

A

meets the desires of more customers

batches made to order - reduces waste

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9
Q

disadvantages of batch production 2

A

tasks can be repetitive and boring

wider range of products = more stock needed

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10
Q

what is flow production?

A

makes use of an assembly line to produce identical products

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11
Q

examples of flow production 3

A

cars
pizzas
consumer goods

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12
Q

advantages of flow production 2

A

mass production

low production costs

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13
Q

disadvantages of flow production 2

A

capital intensive - specific machinery required

large amount of materials

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14
Q

what is process production?

A

turning raw materials into goods using IT

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15
Q

example of process production 3

A

sugar
oil
coffee

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16
Q

advantages of process production 2

A

automated systems - low labour cost

can produce large amounts

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17
Q

disadvantages of process production 2

A

if there is a problem, all production stops

expensive start up costs

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18
Q

what is production?

A

the process of turning raw materials into finished products

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19
Q

why do businesses produce goods? 2

A

to satisfy customer

to make a profit

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20
Q

what is value added to a good?

A

the amount by which the value of the product is increased by in each stage of production

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21
Q

what is value added to a service?

A

adding something to a service to make a customer pay more

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22
Q

what is labour intensive?

A

production using people

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23
Q

what is capital intensive?

A

production using machinery

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24
Q

what is the production process?

A

the difference between the value of the raw materials and the value of the product created

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25
Q

ownership of GG Toys

A

public limited company

26
Q

what type of production does GG use and why?

A

batch -

produces many of the same parts

27
Q

how does GG Toys use specialisation and the division of labour?

A

allows a group to become highly skilled in an area by breaking down the production process into sections and assigning one group a section. They then become highly skilled at this

28
Q

what sector is GG in?

A

secondary - manufactures toys

29
Q

how does GG add value? 2

A

production

association with a film

30
Q

ownership of Tom’s Toys?

A

sole trader

31
Q

what sector is Tom’s Toys in?

A

tertiary - sells toys

32
Q

how does Tom’s Toys add value? 2

A

personal customer service/knowledge

lots of choice of traditional toys

33
Q

what are the 7 things associated with quality measures

A 
waste
returns
after sales care
reliability
safety
customer satisfaction 
durability
34
Q

why is quality a concern? 3

A

gives a competitive edge
builds customer confidence in brand
reduces costs incurred in post sale problems

35
Q

2 ways to monitor quality

A

finding mistakes

avoiding mistakes

36
Q

1 way to avoid mistakes

A

give responsibility of a certain section to a group so they ensure no faulty products are sold

37
Q

3 ways to identify mistakes

A

mystery shopper
random checks
tests

38
Q

what are external regulators?

A

people who test the quality of a business’ products/service

39
Q

what is the ISO?

A

International Organisation for Standardisation

sets standards on quality

40
Q

what is the Consumers Association?

A

informs customers about quality and value for money

41
Q

what is the British Standards Institution?

A

confirms product meets certain standards

42
Q

what is the Trade Association?

A

membership is an indication of quality

43
Q

what is the Health and Safety Executive?

A

responsibility in the workplace

44
Q

name 5 external regulators?

A 
ISO
Health and Safety Executive
Trade Association 
Consumers Association 
British Standards Institution
45
Q

what are economies of scale?

A

a higher productivity leading to a fall in production cost per unit

46
Q

what are diseconomies of scale?

A

when the cost to produce each unit increases rather than falls

47
Q

what does a business’ productivity tell us?

A

how efficient it is at producing its products

48
Q

what is a business’ productive capacity?

A

its resources (premises,equipment, machinery etc) and workforce

49
Q

effect of working at full capacity on staff

A

illness cause by stress

50
Q

effect of working at full capacity on equipment

A

extra use causes more damage

51
Q

What are inputs?

A

The resources used to create the end product

52
Q

What are the outputs?

A

The end product made

53
Q

What is quality assurance?

A

Assuring a product meets the desired standards of quality

54
Q

What are are quality measures?

A

Means of measuring the quality of a product

55
Q

What is Total Quality Management?

A

Giving responsibility of a part of the production process to a group to assure no faulty products are sold

56
Q

what is an internal source of finance?

A

money coming from within the business

57
Q

what is an external source of finance?

A

money coming from outside the business

58
Q

3 reasons why a business may require finance?

A

taking over another company
relocating to a bigger premises
cash-flow problems

59
Q

what are business costs?

A

the costs a business must pay out in order to function

60
Q

what is break eve point?

A

where total costs = total revenue

Business Studies (6 decks)

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