QUALITY MANAGEMENT, QUALITY CONTROL, QUALITY INSPECTION, QUALITY ASSURANCE & TOTAL QUALITY MANAGEMENT

Question 1

It is defined as the act of overseeing all activities and tasks that must be accomplished to maintain a desired level of excellence.

Answer 1

Quality Management

Question 2

It is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives.

Answer 2

Quality Management System or QMS

Question 3

What are the 4 Core Components of Quality Management?

Answer 3

Quality Planning, Quality Control, Quality Assurance, Quality Improvement

Question 4

It is used to design a process that will be able to meet established goals under operating conditions.

Answer 4

Quality Planning

Question 5

It is the process by which services/products are measured and tested to ensure they are as uniform as possible and meet a certain standard.

Answer 5

Quality Control

Question 6

It is a part of quality management focused on providing confidence that quality requirements will be fulfilled.

Answer 6

Quality Assurance

Question 7

It is the continued evaluation and alteration of processes and procedures to improve the outcomes’ effectiveness, efficiency, or reliability

Answer 7

Quality Improvement

Question 8

What are the Seven Principles of Successful Quality Management?

Answer 8

(1) Costumer Focus, (2) Leadership, (3) Engagement, (4) Process Approach, (5) Continous Improvement, (6) Evidence-Based Decisions, (7) Relationship Management

Question 9

This personnel leads the quality management process from start to end and ensures that all parties involved have a good understanding of the quality standards that will be used in the project.

Answer 9

Project Manager/Quality Manager

Question 10

This personnel is responsible for monitoring, inspecting, and proposing measures to correct or improve an organization’s final products in order to meet established quality standards

Answer 10

Quality Assurance Personnel

Question 11

This personnel is responsible for inspecting products or services to identify defects and ensure that they meet established quality standards.

Answer 11

Quality Control Personnel

Question 12

This personnel is responsible for analyzing and qualifying an organization’s product to ensure it meets quality and manufacturing standards.

Answer 12

QA/QC Engineer

Question 13

This is a procedure or set of procedures intended to ensure that a manufactured product or performed service adheres to a defined set of quality criteria or meets the client’s or customer’s requirements

Answer 13

Quality Control

Question 14

It refers to monitoring and adjusting an activity to gain the desired output with less variation.

Answer 14

Process Control

Question 15

It is used to determine if a batch or sample of products meets the overall manufacturing standard.

Answer 15

Acceptance Sampling/Statistical Measure

Question 16

It is an analysis tool that monitors process changes and determines if a product is stable over time. In most industrial companies, charts are used for speed.

Answer 16

Control Chart

Question 17

A product is generally defined as satisfactory only if it satisfies the needs of a consumer. The only way a business can be sure of that is by incorporating product quality control techniques

Answer 17

Product Quality Control

Question 18

What are the benefits of Quality Control?

Answer 18

• Gain customers
• Ensure product safety
• Increase in customer loyalty
• Positive branding

Question 19

It is a process designed to ensure that all contractors and laborers meet the desired project scope, budget, and quality standards outlined.

Answer 19

Quality Inspection

Question 20

They are responsible for conducting inspections and tests to verify that the work meets the required quality levels or standards

Answer 20

Quality Inspector

Question 21

What are the duties of a quality inspector?

Answer 21

(1) Planning and Preparation, (2) Visual Inspection, (3) Testing and Measurement, (4) Documentation, (5) Conducting Corrective Action and Follow-up Inspection, (6) Communicating with the Project Team

Question 22

This type of inspection ensures that the structure
of the building, including foundations, walls, and
roofing is constructed to the required standards
and is safe for occupancy.

Answer 22

Structural Inspection

Question 23

This type of inspection ensures that the electrical
systems of the building, including wiring, lighting,
and electrical equipment, are installed and
functioning correctly and meet the required safety
standards.

Answer 23

Electrical Inspection

Question 24

This type of inspection ensures that the plumbing
systems of the building, including water supply,
waste disposal, and drainage, are installed
correctly and functioning properly.

Answer 24

Plumbing Inspection

Question 25

This type of quality inspection is conducted to ensure
that a building is equipped with adequate fire protection and prevention measures.

Answer 25

Fire Safety Inspection

Question 26

Is a type of quality inspection that is conducted to
ensure that the heating, ventilation, and air
conditioning (HVAC) systems in a building are
installed and functioning properly.

Answer 26

HVAC Inspection

Question 27

A type of quality inspection that is conducted to
ensure that a building or structure is constructed
in compliance with applicable building codes and
regulations.

Answer 27

Code Compliance Inspection

Question 28

This is a process that ensures that a product or service meets the desired level of quality before it is released to the customer. The primary objective of this process is to prevent defects or errors from occurring in the first place. This encompasses a wide range of activities that includes planning, designing, developing, testing, and deploying a product or service.

Answer 28

Quality Assurance

Question 29

A product or service that meets the customer’s needs and expectations will result in higher levels of customer satisfaction.

Answer 29

Customer Satisfaction

Question 30

By preventing defects from occurring in the first place, Quality Assurance can save a company a significant amount of money that would otherwise be spent on fixing defects.

Answer 30

Cost Reduction

Question 31

Many industries have regulatory requirements that must be met. A strong Quality Assurance program can ensure that a company complies with these regulations.

Answer 31

Compliance

Question 32

A product or service with a strong reputation for quality can result in increased sales and customer loyalty.

Answer 32

Reputation

Question 33

It is the continual process of detecting and reducing or
eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are fully trained.

Answer 33

Total Quality Management

Question 34

It is the strategic framework that encourages everyone in an organization to focus on quality improvement. The theory holds that by being operationally excellent, customer satisfaction will increase

Answer 34

Total Quality Management

Question 35

It is one of the primary principles of TQM where the customers define whether or not your products are high quality.

Answer 35

Focus on Customers

Question 36

For TQM to be successful, employees must buy into the processes and system. This includes clearly communicating across departments and leaders what goals, expectations, needs, and constraints are in place.

Answer 36

Commitment by Employees

Question 37

As a company learns more about its customers,
processes, and competition, it should gradually
evolve and strive for incremental, small
improvements.

Answer 37

Improve Continoously

Question 38

QM’s systematic approach relies heavily on process
flowcharts, TQM diagrams, visual action plans, and
documented workflow. Every member along the process must be aware and educated on their part of the process to ensure proper steps are taken at the right time of production

Answer 38

Adherence to Processes

Question 39

TQM calls for a system approach to decision-making that requires a company to dedicate itself to integrating quality as its core component and
making the appropriate financial investments to
make that happen.

Answer 39

Strategic and Systematic Approach

Question 40

The systematic approach of TQM only works if feedback and input is given to evaluate how the
process flow is moving. Management must continually rely on production, turnover, efficiency, and employee metrics to correlate the anticipated outcomes to the actual results.

Answer 40

Data Utilization

Question 41

It is one of the ways to utilize data. TQM strategies believe systems should talk to each other, convey useful information across departments, and make smart decisions.

Answer 41

Integrate System

Question 42

Though data may transfer between departments freely,
there is a human element to coordinating processes and making sure an entire production line is operating
efficiently

Answer 42

Communication