Quality Management

Question 1

What is ISO 9001?

Answer 1

International standard for a quality management system
Customer requirements - process plan - customer satisfaction
QMS - plan do act check
Importance of leadership and communication
Continuous improvement seeks to make quality processes more effective (lessons learnt) & effective
Why important - improves quality and provides consistency of product

Question 2

What is quality assurance?

Answer 2

Is a set of planned and systematic actions to ensure that products and services comply with specific requirements

Question 3

What is quality control?

Answer 3

Part of the quality management system that ensures products and services comply with requirement s

Question 4

What is a quality management system?

Answer 4

Procedures set in place in order to meet a set level of excellence
Control of documents & records
Control of non conformance
Continuous improvement through corrective and preventative actions
Internal audits to ensure implementation

Question 5

What is management?

Answer 5

The process of dealing with or controlling things or people (control the environment)
Plan, organise, coordinate, Interpersonal skills, communications, motivation, delegation. Focusses on short term, strategic thinking, problem solving, commercial awareness, mentoring, administration, maintains status quo, ensures correct protocol, follows industry guidance and best practice, ensures correct resources are allocated to projects
Henry Ford – focussed on increasing efficiencies and lowering cost of final product

Question 6

What is leadership?

Answer 6

Leaders
Leadership – The action of leading a group towards a common goal (set the environment)
Inspire, motivate, encourage, Communication, delegation, positivity, trustworthiness, creativity, feedback, responsibility, commitment, flexibility, people focussed, leads by example, challenges status quo, wider view of problems, instils trust, figure for others to follow, generally bad managers and bad administrators, often respected but not necessarily liked, compassionate, self-confident
Martin Luther King – have a vision/ dream – that black people would not be treated as 2ndclass citi