quality management

Question 1

quality

Answer 1

features of a product that allow it to satisfy customers’ needs.

Question 2

quality assurance

Answer 2

a method of working for a business that takes into account customers’ wants when standardising quality. it often involves guaranteeing that quality standards are met

Question 3

quality chains

Answer 3

when employees form a series of links between customers and suppliers in a business. both internally and externally

Question 4

quality circles

Answer 4

group of workers meeting regularly to solve problems and discuss work issues

Question 5

quality control

Answer 5

making sure that the quality of a product meets specified quality performance criteria

Question 6

statistical process control

Answer 6

the collection of data about the performance of a particular process in a business

Question 7

total quality management

Answer 7

a managerial approach that focuses on quality and aims to improve the effectiveness, flexibility and competitiveness of the business