Quality management

Question 1

1. The work environment is not the controlled
   setting of manufacturing plants.
2. The product is always new in some form
3. The details are always changing
4. Documents differ in detail and accuracy
5. Workmen are of varying skills
6. Constructors use different information about
   construction techniques

Answer 1

Quality is not a simple goal to achieve

Question 2

The relationship of TQM and “continuous

improvement:

Answer 2

Quality, customer satisfaction, improved

productivity, and future work are all interrelated

Question 3

1. the characteristic element of an item that can
   be evaluated as meeting a standard.
2. Can relate to the suitability of an installation for
   its intended use of meeting the owner’s needs

Answer 3

Quality

Question 4

are important elements of the
performance of the construction project
•As important as quality

Answer 4

Time and cost

Question 5

The quality is the product, implemented by a

workforce, of:

Answer 5

1. Innovation
2. Quality improvement
3. Productivity improvement

Question 6

Should create opportunities for improvement

of:

Answer 6

1. Construction methods
2. Processes
3. Delivery

Question 7

A successful project has the following elements:

Answer 7

1. Installations executed properly, once
2. Teamwork among project participants
3. Commitment of everyone to accomplish the
   task as efficiently as possible
4. Recognition of the quality of the project
5. Ultimately resulting in increased sales

Question 8

The process of continuous improvement, or the TQM
process, generally is defined by the following broad
steps:

Answer 8

1. Make suggestion for areas of improvement
2. Break down into parts and provide
   measurement tools
3. Create solutions to the suggestions
4. Implement and observe the solutions at work
5. Acknowledge the individuals and ward
   ingenuity
6. Incorporate the solutions on a broad scale

Question 9

To implement the continuous improvement process, management, staff, and individual employees must understand the following blocks:

Answer 9

1. Construction work activities made up of smaller
   components
2. Quality defined by client satisfaction
3. Elimination of rework and mistakes achieved
   by prevention
4. Quality measured by attaching costs
5. Quality improvement pertaining to productivity
6. Quality improvement through individual
   commitment and teamwork

Question 10

1. Lists the essential points a company must integrate into a system to become “TQM” successful
2. Some points don’t pertain to methods used by the construction industry
3. The majority can be applied when put into the context of an overall quality strategy
4. The management must commit to a process of high-quality work attitudes and business practices

Answer 10

Dr. Deming’s silly points of view that I am forced to study because I am a bitch to the almighty dollar

Question 11

1. Starts with a vision and mission statement
2. Our company strives to be a leader in providing the highest level of construction services to our clients. Our mission in providing these services is to satisfy our customers’ needs and demands at all levels of their organization.

Answer 11

Specific continuous improvement program

Question 12

A quality construction company can be defined by its ________ satisfaction levels

Answer 12

customer and employee

Question 13

Formal presentation to management of the committee’s suggestions

Answer 13

Important for the planning process

No different than other “selling” presentations

Question 14

1. Quality control responsibilities
2. Need to be assigned prior to the start of the project
3. Often allocated to superintendents, assistant superintendents, engineers, and field engineers

Answer 14

The Jobsite Quality Control Team

Question 15

1. Avoid duplication of effort
2. Assure that every quality aspect is covered
3. Provide a clear delineation of responsibilities
4. Provide effective guidance on the project to achieve quality work
5. Provide documentation of materials, installation, and tests

Answer 15

Primary objective of quality control assignments:

Question 16

Organization of the ________ before the project starts is essential for comprehensive quality control throughout the project.

Answer 16

quality control effort

Question 17

Is the commitment of organizations to change traditional relationships due to an increasing adversarial and litigious environment.
Joint problem solving generally produces a quicker, cheaper, and higher-quality solution

Answer 17

Partnering

Question 18

is a long-term commitment between two or more organizations for the purpose of achieving specific business objectives by maximizing the effectiveness of each participant’s resources.

Answer 18

Partnering defined by the construction institute.

Question 19

Key elements of Partnering

Answer 19

1. Top-to-bottom commitment to the process
2. Respect for each person’s work and expertise
3. Individual trust in the team as a whole
4. Setting mutual project goals and objectives
5. Implementation of the agreed-upon process
6. Timely information transfers
7. Taking responsibility
8. Evaluating the process on a continuous basis

Question 20

Protects the owner, public, architect, and contractors

Answer 20

Both testing and inspection are required by most contracts

Question 21

The inspection process should be done by independent agencies outside of the process

Answer 21

Avoids vested interest

Question 22

Two primary building codes used in the US:

Answer 22

International Building Code

International Residential Code

Question 23

1. International Plumbing Code
2. International Mechanical Code
3. National Electric Code
4. NFPA standards

Answer 23

Codes that apply in mechanical, electrical, and life safety areas:

Question 24

Additional codes and standards are incorporated into local building codes like:

Answer 24

1. Energy codes
2. Access requirements (ADA standards)
3. Zoning ordinances
4. Health codes
5. Other regulations that protect the environment, safety, and health of the general public.

Question 25

The most important aspect of the building inspector’s responsibilities:

Answer 25

1. Inspectors are trained personnel in the specific area of inspection. 2. Inspectors are independent and do not enjoy any type of gain from their decisions 3. Inspectors do not direct the contractor 4. Inspectors must make decisions regarding conformance to specifications or codes 5. Inspectors can accept or reject work

Question 26

Other areas of compliance used by the outside inspecting agency, owner’s representative, or project architects:

Answer 26

Codes and applicable laws Standards Manufacturers’ literature and recommendations Special inspection

Question 27

Areas that normally require outside laboratory and inspection services:

Answer 27

1. Soil testing 2. Concrete testing 3. Reinforcing steel placement 4. Welding testing/inspection 5. Bolt torque 6. Aggregate testing 7. Asphalt testing 8. Layout and vertical alignment