Quality Management Flashcards
Quality Standards
What is the BSI (British standards institution) standard
this is a total quality management (TQM) standard. It provides guidance to management on how to make the organisations structure, management and quality systems more effective.
Quality standards
What is the ISO (international organisation for standardisation)
This is designed to clarify and standardise quality terms. Also there to suggest structures that a business can adopt such as quality management
Quality standards
What is Lip (investors in people)
Awarded to business that lead, support and improve people’s capabilities to achieve high performance, in other words businesses who make most use out of Human Resources (employees)
Quality standards
What is QC (Quality Control)
QC involves only using parts and components that meet a specific specification in the production process and only products that meet the specific are available to customers
Quality standards
What is Quality assurance
A series of planned and systematic checks aiming to ensure that quality requirements are always met
Quality standards
What are Quality circles
Small groups of employees involved in the production process meeting regularly to identify problems and make recommendations
Quality standards
List four ways quality can be controlled in QC
Prevention
Detection
Correction
Improvement
Quality standards
What is lean manufacturing
Lean production aims to improve profits and returns on investment through:
Reduced inventory levels and turnover rate
Improved product quality
Reduced production and delivery lead times
Quality Standards
What is JIT (just in time)
JIT is designed to allow high-volume production, whilst ensuring that there is minimal waste
Quality Standards
What is kaizen
Kaizen seems to involve individuals from across the organisation, the aim is to achieve improvements without having to make a large capital investment
Quality Standards
What is six sigma
Quality process used to identify and remove the causes of defects in the production process
Quality standards
What is staff buy-in
Employees not resisting change, willing to commit to business objectives.
Quality Standards
What is managerial commitment
Involves choosing the right quality standards and implementing them effectively and causing least amount of disruption
Quality Standards
List some benefits of quality management
Less defect in production
Better output quality.
Improves efficiency and profitability
Quality Standards
Why is it important that business have partnerships with suppliers and customers when it comes to quality
Suppliers- Businesses need to be assured about the quality of products or services received from suppliers, this can include simple issues such as confirming delivery times
Customers - have high expectations as to the quality standards of products and services supplied. Businesses need to be aware of their customers needs wants and requirements
