Quality Management

Question 1

What is Quality?

Answer 1

Conformance to Requirements

Question 2

What are the three managerial processes in the “Juran Trilogy”:

Answer 2

Quality:

1) Planning
2) Control
3) Improvement

Question 3

Mention 4 of the steps (7) of the Deming’s Reaction Chain:

Answer 3

• Improved Quality
• Improved Productivity
• Sink Costs
• Competitive Proces
• Secure Market Sales
• Wealthy Corporation
• Safe Jobs

Question 4

Mention the Deming Circle

Answer 4

P D C A

• Plan
• Do
• Check
• Act

Question 5

What are Crosby’s Principles (3) of Quality?

Answer 5

1) Quality is Prevention
2) Zero Defects
3) Measurement of Quality is the price of Nonconformance

Question 6

Mention 3 methods used in a Root Cause analysis:

Answer 6

1) Ishikawa Cause-Effect Diagram (Fishbone)
2) 5 why’s
3) 8 D’s

Question 7

What are the basis (5) of Total Quality Management (TQM)?

Answer 7

1) Management Processes
2) Core Processes
3) Production Service Chain
4) Measuring/Improvement Process
5) Supporting Processes

Question 8

What shall an Aeronautical Quality Management System (AQMS) ensure? (2)

Answer 8

Achieving and maintaining:

1) Conformance to Requirements (Product Related)
2) Compliance to Regulations (Organisation related)

Question 9

What are the Quality Management General Standards?

Answer 9

1) ISO 9001

2) EFQM

Question 10

What are the Safety Management General Standards for Aviation?

Answer 10

1) EN/AS 9100
2) Part 21
3) Part 145
4) Nadcap
5) TSO

Question 11

What are the Safet Management General Standards for Space?

Answer 11

1) ISO 9001
2) EN 9100
3) ECSS