Quality management

Question 1

Define quality

Answer 1

the degree of excellence of goods and services and their fitness for a stated purpose. Important to have quality inputs to have quality outputs.

Question 2

What are the types of quality management?

Answer 2

• Quality control
• Quality assurance
• Total quality management (TQM)

Question 3

Define quality management

Answer 3

Is the management of the production process that ensures the outputs are consistently reliable and durable.
Poor quality means unhappy customers….

Question 4

Define quality control

Answer 4

Is the procedure that aims to ensure that a manufactured good or service adheres to a set of quality criteria. This can be done by performing checks at regular intervals.

Question 5

How can a business implement an effective quality control system?

Answer 5

• Identify required standards
• Determine how they will be tested and how often.
• Collect data (compare the results against the standard)
• Take any corrective action necessary

Question 6

Define quality assurance

Answer 6

When a business meets the predetermined quality standards. This can boost consumer confidence.
-ISO9000= international standard

Question 7

Define total quality management

Answer 7

A system of management based on the principle that it has to be followed by all staff who are committed in maintaining high standards of work.