Quality Management 2.4.4

Question 1

What are indicators of quality?

Answer 1

• performance…
• reliability
• appearance
• availability
• durability
• price/ value

Question 2

What are indicators of poor quality?

Answer 2

• fails/ breaks down…
• poor instructions
• delivered late
• poor customer service
• doesn’t perform as it says

Question 3

What is quality management?

Answer 3

The methods of controlling activities in production so that the product is fit for purpose

Question 4

What is quality control?

Answer 4

INSPECTION with aim of finding bad ones and throwing them out

Question 5

What is quality assurance?

Answer 5

PREVENTION. Involvement of whole organisation to improve production process

Question 6

Which type is reactive?

Answer 6

Quality control- react to defects at the end, defects are undetected

Question 7

Which type is proactive?

Answer 7

Quality assurance. Don’t need to employ inspectors, employees are self-checking

Question 8

Which process involves the most waste?

Answer 8

Quality control

Question 9

Which process uses JIT and lean production

Answer 9

Quality assurance

Question 10

Which process uses kanban

Answer 10

Quality assurance

Question 11

Which process uses JIC?

Answer 11

Quality control

Question 12

Which process is usually more expensive?

Answer 12

Quality assurance due to automation

Question 13

Continuous improvement, also known as…

Answer 13

Kaizen (Toyota)