Quality Management Flashcards
What is BS EN ISO 9001:2008
It is an internationally recognised standard on quality. It is independently audited to a certified standard.
What are the management principles of BS EN ISO 9001:2008
Customer Focus, Leadership. Involvement of People, Process Approach, System Approach to Management, Factual Approach to Decision-Making, Continual Improvement, Mutually Beneficial Supplier Relationships,
What are the three definitions of Quality?
- Quality-‘the achievement of agreed requirements’.
- Quality management-‘the management or control of these requirements’.
- Quality assurance-‘giving confidence to all we deal with that the agreed requirements will be achieved’
What are the basic principles of quality management?
Philosophy - prevention not detection,
Approach - management led,
Scope - everyone involved and responsible,
Measure - cost of non quality,
-Standard - right first time.
What does ISO 9001 include?
- Section 1 – Scope
- Section 2 – Normative Reference
- Section 3 – Terms & Definitions
- Section 4 – Quality Management System (QMS)
- Section 5 – Management Responsibility
- Section 6 – Resource Management
- Section 7 – Product Realisation
- Section 8 – Measurement, analysis and Improvement.
What is a Quality Management System?
A quality management system (QMS) is a tool used to control the production and issue of information. It can be used as a means to monitor, control and improve our way of working.
What are the 6 procedures which are required to be documented in every organisation?
- Control of Documents
- Control of Records
- Internal Audit
- Control of non-conforming produce/service
- Corrective Action
- Preventive Action
Define ‘Top Management’
“person or group of people who direct or control an organisation at the highest level”
This means that certain tasks cannot be delegated down to other members of staff and that highest level of management need to be involved in the operation of the Quality Management System.
What is required of the ‘top management’?
- demonstrate commitment
- ensure that there is focus on customer requirements
- establish and review the quality policy
- establish the quality objectives
- ensure that roles and responsibilities are clearly defined within an organisation
- conduct periodic management reviews of the QMS
What are the three main areas of Resource Management?
Human Resources
The focus here is to ensure that the right level of resources is allocated to specific tasks. The standard puts emphasis on the competence of staff undertaking tasks. An organisation should also be identifying gaps in its knowledge and competence base and taking appropriate actions to rectify this.
Infrastructure
The organisation shall determine, provide and maintain the required infrastructure needed to produce its product. This includes workspace, equipment and supporting services.
Work Environment
What does section 7 ‘Product Realisation’ deal with?
This part of the standard deals with specific issues related to the provision of a product.
Remember that in the case of design the product isn’t the finished object. It is the service and process.
What does section 8 Measurement, Analysis and Improvement’
This section deals with the requirements for measuring key data which is used to improve the QMS.
A practice must regularly update and revise its QMS systems and manuals.
What are the main ‘Practice Management Procedures’?
Project Registration. Document Control, Sub-consultant selection, Terms of appointment. Training and CPD and Computer System Management along with Archiving, Management review, Audit, Corrective Action, Experience Feedback Reports, Quality System Control
What are the main areas of Audits and Feedback?
- Internal audits.
- Certification under ISO 9001:2008
- External Audits – Lloyds etc.
- Feedback.
- Corrective action.
What are the recognisable benefits and goals QMS?
- Improvement in ability to meet customer’s requirements first time & every time.
- Improvement in overall management capability.
- Reduction of avoidable costs.
- Increased efficiency.
- Increased profits.
Improved environment for staff.
- It can be a marketing edge over your competitors.
- It can be a precondition of tender (OJEU notices often require this).
- Most prequalification questionnaires now include a section on Quality Management.
