Quality Management Flashcards
1
Q
What is quality assurance?
A
Providing confidence that Quality requirements will be met through formal processes of:
* Quality Control.
* External Quality Assessment.
* Internal Quality Assessment.
To maintain integrity and accuracy of all lab testing systems.
2
Q
What is Quality Control?
A
- Operational techniques and activities that assess the performance of a testing system in real time and compares it to previously accepted performance criteria.
- Verifies test is working properly.
3
Q
What are the aims of Quality Control?
A
- Detect deficiencies.
- Reduce deficiencies.
- Correct deficiencies.
4
Q
What are examples of Quality Control
A
- Instrument standardisation checks.
- Instrument maintenance.
- Analysis of control material
- Statistical or graphical assessment of results from control material.
5
Q
What is External Quality Assessment / Assurance?
A
- External to the lab.
- Ensures all labs testing the same sample will get the same result.
- Required for lab accreditation.
- E.g. RCPA Quality Assurance Program
6
Q
What is Internal Quality Assessment / Assurance?
A
- Internal to the lab.
- Monitors performance within the lab.
- Drives improvements within the lab.
- Supports ongoing professional practice.
7
Q
What are examples of Internal Quality Assurance?
A
- Audits.
- Quality Improvement
8
Q
What are audits?
A
- Systematic.
- Independent.
- Gathers objective evidence.
- Determines whether specified criteria are being met.
9
Q
What is Quality Improvement?
A
- Continuously assessing and adjusting performance using statistically and scientifically accepted procedures.
10
Q
What are the Five rights?
A
- Right test.
- Right result.
- Right patient.
- Right doctor.
- Right time.
11
Q
What is the Right Test?
A
- Most suitable.
- Most cost-effective.
- Provides reliable and clinically relevant results.
12
Q
What is the Right Result?
A
- Test that gives the right answer.
13
Q
What does the right result require?
A
- Unambiguous methods.
- Reagents in date.
- Operators know and adhere to the method.
- Accurate documentation of results.
- Testing of known samples.
- Assurance of analytical quality through internal quality control, external quality assessment / assurance and clinical validation.
14
Q
What are the requirements for the right patient?
A
- Three identifiers.
- A unique lab number for each specimen.
- Checking that specimen details match those on the request form.
15
Q
What is the right doctor?
A
- The results are recevied by the correct doctor in a clinically useful format.
