quality management Flashcards
1
Q
what is TQM
A
total quality management, a management approach to long-term success through customer satisfaction
2
Q
what is CQI
A
Continuous Quality Improvement, a progressive incremental improvement of processes, safety, and patient care
3
Q
what is QIP
A
4
Q
major subsystems of TQM
A
- customer focus
- a strategic approach to operations
- a commitment to human resource development
- a long-term focus
- total employee involvement
5
Q
Competencies of Effective
TQM Managers
A
The ability to:
* Develop relationships of openness and trust
* Build collaboration and teamwork
* Manage with statistical tools and quality processes based on collected facts
* Support results through recognition and rewards
* Create a learning and continuously improving organization
6
Q
what is ISO
A
6
Q
A
7
Q
A
7
Q
A
