Quality management Flashcards
1
Q
What is quality?
A
- excellence
- conformance to specs
- fitness for use
- value for price
2
Q
Dimensions of quality (name 5)
A
- performance
- features
- reliability
- durability
- safety
- response
- aesthetics
- reputation
3
Q
the 4 costs of quality
A
Prevention costs
Appraisal costs
Internal failure costs
external failure costs
4
Q
3 types of products
A
1st: works or doesn’t
2nd: quality is continuous ex potato chips
3rd: daily wear and tear
5
Q
total quality management tools
A
- six sigma
- employee empowerement
- benchmarking
- TQM tools
