Quality Management Flashcards
What is Quality control?
Quality control is concerned with checking and reviewing work that has already been done Quality control is concerned with checking and reviewing work that has already been done
What is Quality Assurance?
The focus of quality assurance is, therefore on the product design/development stage
What is Total Quality Management?
management approach change in business culture that puts quality at the heart of everything in the business.
Advantages of total quality management
Improved quality therefore more satisfied customers
Enhanced reputation
Disadvantages of total quality management
Takes time to introduce
Will cost to train staff
What are Quality circles?
a group of employees who meet on a regular basis to talk about quality problems that are relevant to the part of the production process that they work on
What is Kaizen?
Kaizen is a Japanese word and it means – continuous improvement
