Quality Assurance Flashcards
What are quality definitions based on?
Product characteristics, production performance, monetary (financial) value, utility (economic) value, idealistic philosophy
What is the international standard definition of quality?
Degree to which a set of inherent characteristics fulfills needs and expectations
When did the continuous improvement process begin?
Roots in early Hx of automotive industry with Ford’s assembly line 1908
How did countries respond to industrial expansion after WWII?
America- auto focus on scale of production; Europe- superior product; Japan- just right
What is the core principle of the continuous quality improvement process?
Feedback- Self reflection of process
What is the purpose of continuous improvement process?
Efficiency- Identification, reduction, and elimination of sub optical processes
What is the emphasis of continuous improvement process?
Evolution- incremental continuous steps rather than giant leaps
What are the three general components of the continuous improvement process?
Feedback, efficiency, and evolution
T/F The mission is never accomplished in continuous improvement
True
Why are incentives given in continuous improvement?
To drive the process forward
When are new goals set in continuous improvement?
As soon as stated goals are reached
What are three ways continuous improvement relates to healthcare?
1) assess and improve health care and health outcomes 2) reduce disparities in health and health care for minority populations 3) build data infrastructure
What is HEDIS?
Healthcare effectiveness data and information set, scores healthcare plan
Who developed HEDIS?
The national committee for quality assurance
Who must submit HEDIS data?
HMOs must submit for Medicare enrollees, required by CMS