Quality and Compliance

Question 1

What is quality?

Answer 1

Standard of something measured against other similar products or services

Question 2

What is compliance?

Answer 2

Complying with processes, requirements, standards or regulations

Question 3

Examples of compliance regulations in the UK

Answer 3

Following GDPR (General Data Protection Regulations)
Following policies when booking annual leave

Question 4

Examples of quality assurance activities

Answer 4

Process Checklist
Quality Standard
Audits & Inspections
Peer Reviews
Testing

Question 5

How does process checklists help?

Answer 5

Keeps track of different components

Question 6

How does quality standard help?

Answer 6

Satisfies customers quality requirements

Question 7

How does audit and inspections help?

Answer 7

Final checkpoint before product is deemed fit

Question 8

How does peer reviews help?

Answer 8

Validates you have taken correct approach to your analysis and may highlight errors

Question 9

How does testing help?

Answer 9

Validates product against specifications

Question 10

Reasons for improving quality

Answer 10

.Customer satisfaction with product/ service
.Expand and develop their business
.Increases sales
.Increased efficiency
.Keep up with latest trends

Question 11

Benefits of improving quality

Answer 11

.Strengthened competitive position
.Enhanced market image
.Improved customer loyalty
.Enhanced shareholder & stakeholder value
.Improved customer satisfaction