Quality Flashcards
1
Q
Quality
A
Features of a product that allow it to satisfy customer needs
2
Q
Quality assurance
A
The maintenance of the desired level of quality in a product By means of attention to every stage of the process
3
Q
Quality Chains
A
When employees form a series of links between customers and suppliers
4
Q
Quality circles
A
Groups of workers meeting regularly to solve problems
5
Q
Quality control
A
Making sure the quality of the product meets specific criteria
6
Q
Statistical process control
A
The collection of data about the performance of a particular process in business
7
Q
Total quality management
A
A managerial approach that focuses on quality and aims to improve the effectiveness, flexibility and competitiveness of the business
