Quality

Question 0

A reputation for quality can?

Answer 0

Give a competitive edge

Question 1

What is quality/ how do we know when a product has quality?

Answer 1

When a product meets or exceeds customer expectations and is fit to purpose

Question 2

What are the consequences of poor quality?

Answer 2

• loss of customers
• loss of future sales
• increasing costs due to compensation to dissatisfied customer, wasted materials and disrupted production

Question 3

Quality control?

Answer 3

Workers check output at every stage of production and reject those that do not meet the minimum standard of quality

Question 4

Quality assurance?

Answer 4

Production workers have the responsibility of checking their own work to ensure that mistakes are avoided

Question 5

TQM?

Answer 5

Total Quality Management makes quality the responsibility of every employee

Question 6

Examples of holding stock?

Answer 6

Raw materials, part finished products, finished products, spare components for machinery

Question 7

Holding stocks enables businesses to deal with…

Answer 7

A delay in supplies that could halt production

Unexpected increase in demand

Question 8

What’s are the costs/drawbacks of holding stocks?

Answer 8

• stocks need to be paid for; tying up money that could be used for something else
• takes up a room that could be used for production work
• stocks need to be kept in conditions where the product will stay in good condition
• stock needs to be insured against damage/theft

Question 9

Why is controlling stocks important?

Answer 9

To keep costs low

Question 10

Buffer stock?

Answer 10

Maintaining enough stock to avoid running out

Question 11

Lead time?

Answer 11

The point between ordering new stock and it being delivered