quality 3

Question 1

what is quality circles?

Answer 1

where employees who work in the same area identify potential improvements and resolve quality issues
- meeting once a moth

Question 2

pros and cons of quality circles

Answer 2

pros:
- improved quality
- inc teamwork
- improved motivation = feel empowered

cons:
- employyes not picked for circle feel left out
- disruption in production while meeting happens
- suggestions made by the circle may not be implemented = dissatisfaction

Question 3

what is total quality management TQM?

Answer 3

TQM is a philosophy of getting all workers to take
responsibility for building in better quality in their own jobs.

Question 4

pros and cons of TQM

Answer 4

pros:
- inc efficiency
- reduced costs
- better customer satisfaction
- improved quality throughout organisation
- TQM encourages issues to be spotted earlier in the production process, avoiding higher costs and allowing for more competitive pricing strategies.

cons:
- cultural change
- take several years
- time and money may need to be spent on implementing TQM

Question 5

continious improvement kaizen

Answer 5

aims to create a culture of continious improvement within the organisation
- everyone in the business looks for small ways to improve the business

Question 6

key features of kaizen

Answer 6

• small changes
• come from workers = easy to implement
• small = less expensive
• all employees are actively involved
• team work, ownership = improve motivation