Quality Flashcards
Quality Management System (QMS)
A formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives within an organization.
Total Quality Management (TQM)
An approach to management that aims for long-term success through customer satisfaction and continuous improvement of all organizational processes.
ISO 9001
A widely adopted international standard that specifies requirements for a quality management system, helping organizations demonstrate their ability to provide consistent products and services that meet customer and regulatory requirements.
Quality Assurance (QA)
The planned and systematic activities implemented within the quality management system to provide confidence that products or services will fulfill quality requirements.
Quality Control (QC)
The operational techniques and activities used to fulfill quality requirements, including inspection, testing, and monitoring of processes and products.
PDCA Cycle (Plan-Do-Check-Act)
A four-step iterative management method used for the control and continuous improvement of processes and products.
Lean Manufacturing
A systematic method for minimizing waste within manufacturing processes while maximizing productivity and customer value.
Quality Policy
A statement of an organization’s commitment to quality, outlining its intentions and principles for achieving quality objectives.
Quality Objectives
Measurable goals set by an organization to achieve its quality policy and improve its performance in relation to quality.
Supplier Quality Management
The processes and procedures implemented to ensure that suppliers consistently provide materials, components, or services that meet quality requirements.
Root Cause Analysis
A methodical approach used to identify the underlying causes of problems or defects within processes, products, or systems.
Benchmarking
The process of comparing one’s own processes, products, or services to those of industry leaders or competitors to identify best practices and areas for improvement.
Corrective Action
Actions taken to eliminate the causes of existing non-conformities or other undesirable situations to prevent their recurrence.
Preventive Action
Actions taken to eliminate the causes of potential non-conformities or other undesirable situations to prevent their occurrence.
Failure Mode and Effects Analysis
A systematic technique used to identify and evaluate potential failure modes and their effects on products, processes, or systems, and to prioritize corrective actions.
