Quality Flashcards
what is the meaning of quality?
degree of excellence
what do you think of when quality is product based?
quality of design: degree to which quality dimensions are designed into the product
what do you think of when quality is in the producers perspective
quality of conformance: degree to which a product conforms to required specifications
what do you think of when quality is in the consumers perspective
fitness for use: degree to which a product satisfies customers wants
value based: degree to which a product provides acceptable quality at a reasonable price
what is the American Society for Quality?
the totality of features and characteristics that satisfy needs
define the costs of quality
all costs— tangible and intangible, relating to managing the quality of a good or service
what two characteristics are apart of the cost of poor quality
internal failure
and external failure
what two characteristics are apart of the cost of good quality
appraisal (equipment, operators)
prevention ( product/process design, training, information costs)
what do you do with process improvement
eliminate common and special causes (ie common= poor design) (ie special= specific equipment)
what is continuous improvement
a philosophy of never-ending pursuit of high product quality
what is quality of design
built in quality in the product or design
what is quality function deployment (QFD)
a tool to translate the customer preferences into specific technical requirements
what are the steps to the demming wheel
- plan
- do
- study/check
- act
