Quality

Question 1

What does quality mean

Answer 1

The standard that needs the needs and expectations of customers

Question 2

What are some advantages to a quality policy

Answer 2

• allows premium pricing
• improves customer loyalty
• gives a USP
• improves brand image
• motivates staff

Question 3

What are some disadvantages to a quality policy ?

Answer 3

• takes time and money.
• puts pressure on workers -
• can take focus away from day to day running of the business

Question 4

What are some advantages to total quality management ?

Answer 4

It helps a firm show quality in all aspects of the business
- it critically analyses the business
- it helps staff morale

Question 5

What are some disadvantages to total quality management ?

Answer 5

It can be expensive
It may be difficult for a small business
It’s time consuming

Question 6

What are some advantages to quality control

Answer 6

It’s quick and cost effective
- it should reduce the chance of faulty products
- it helps identify aspects of production which don’t meet the required standards

Question 7

What are some disadvantages to quality control ?

Answer 7

There is no guarantee customers recieve the best quality service
- can be costly if products are rejected