Quality Flashcards
1
Q
5 words associated with quality
A
Luxury
Expensive
Outstanding
High End
Exclusive
2
Q
Quality definition
A
Quality is measured by the extent to which an operation meets its customer requirements. A quality good or service is ‘fit for purpose’
3
Q
Quality assurance definition
A
Quality assurance is the maintenance of target quality by attention to detail at every stage of the process
4
Q
Quality control definition
A
Quality control is a system of maintaining standards by testing or inspecting the output against standards
5
Q
Why might new firms struggle with quality?
A
• Lack of research
• Lack of funds
• No brand image
6
Q
What is TOTAL QUALITY MANAGEMENT (TQM)?
A
This is a specific approach to quality assurance that aims to develop a quality culture throughout the firm.
