*quality Flashcards
1
Q
quality inputs
A
ensuring all inputs are of the highest standard.
this includes:
- high quality raw materials
- well trained staff
- up to date/well maintained machinery
2
Q
quality control
A
checking the product at the end of the production process
this prevents a faulty product from reaching the customer
3
Q
quality assurance
A
checking the product at regular intervals throughout the production process
allows for mistakes to be spotted earlier which can then be re-worked back into the production process
4
Q
quality management
A
a whole-organisational approach where the aim is that every part of the business of the highest standard with zero errors/efficiencies.
5
Q
quality circles
A
when groups of production workers meet with management to discuss ways to improve the production process
