Quality Flashcards
What is the Audit?
It is a Planned evidence gathering process to assess wether agreed upon requirements are being met to enhance the degree of confidence of intended users or parties involved
What is Benchmarking?
A method of comparing performance of commodities or services against comparable practices across an organization or industries.
What is Best practices?
Techniques, approaches or method of conducting business in a manner that has been widely recognized by peers and the industry are generally being the most effective and consistently providing the desired result
what is the Code?
system of regulations that define scoping requirement’s
What is Common and special cause variations?
a type of variation inherent within every process and repeated randomly within predictable limits. Sources of common cause variation in the process include chance causes, random causes, system causes and inherent causes
What is Continuous improvement CI ?
The Collective actions an organization takes to increase the effectiveness and efficiency of activities and processes in order to enhance its ability to meet requirements and provide added benefits to customers and the entire organization. A strategy for achieving total quality management. CI is directed at improving quality and customer satisfaction
What is Customer satisfaction?
the result of delivering a product or service that meets customer requirements, needs and expectations.
What is ISO international organization for standardization?
The world largest developer and publisher of international standard. ISO is a nongovernmental organization made up of of a network of the national standards institutes of 163 countries. It forms a bridge between the public and private sectors and enables a consensus to be reached on solutions that meet both the requirements of businesses and the broader needs of society
What is Key performance indicator?
The most relevant metrics in determining wether the outcomes of an activity contribute to the goals of the entire organization and the aims of the activity
What is Plan do check act cycle?
An alternative model that has four phases plan do check and act. The output of each phase serves as the input to the next to the next phase and the cycle can be repeated numerous times to capture the results of changes and progressive elaboration
What is Process?
An activity or set of interrelated work activities that takes input, adds values to it to provide specific outputs to an internal or external outcome. A process involves a planned and repetitive sequence of steps by which a product or services is delivered
What is Six sigma?
A process improvement approach encompassing a variety of techniques and tools focused on improving the capabilities of business processes. Key features are the use of data and statistical and analysis and highly trained project leaders ( known as black belt, master black belt, green belt and champion). Project selection is based on bottom-line results and has dramatic goals to reduce errors.
What is Standard?
describe the prescribed, accepted level of service and product performance. Standard apply to the facility itself ( buildings, structures, interiors, exteriors and ground ). operations and maintenance and contractors and service providers ( reception, cleaning and catering)
What is Systems thinking?
A theory that views the organization as a unified, purposeful combination of Standard parts. It requires managers to look at the organization as a whole and recognize that one activity affects other parts in the organization.
What is TQM Total quality management?
A formal process that includes an intens focus on the customer, involvement of all stakeholders and quantitiave continual improvement method.
