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CPHQ - 2018 > Quality 1 > Flashcards

Quality 1 Flashcards

1
Q

Brainstorming

A

A strategy used in brainstorming is that all ideas are all recorded

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2
Q

Empowerment and training

A

Quality council should provide to best ensure success of performance improvement teams

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3
Q

Frequency, severity and ease of detection

A

Failure modes can be prioritized by calculating the criticality index, 3 categories to calculate this.

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4
Q

Flow chart

A

The chart that would be most likely be used first in a root cause analysis.

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5
Q

Chief of department

A

Any committe should share the results to the chief of the department first.

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6
Q

References of SME

A

When considering the use of an external SME, the references of the SME is the most critical.

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7
Q

Person performing the process

A

For a continous quality improvement team to be successful, the person performing the process must be included in the team.

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8
Q

Deemed status

A

This refers to CMS survey

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9
Q

Histogram

A

Frequency distribution can be best displayed theough use of histogram.

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10
Q

Evaluate compliance with the pathway

A

After 6 months after implementation of a critical pathway, the LOS continues to exceed the guidelines, the next step is to evaluate compliance.

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11
Q

Benchmarking

A

Comparing healthcare organization by using medical error rates provides best method for benchmarking patient safety.

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12
Q

Diagnostic error

A

When a physician fails to adminster an indicated test and the patients condition deteriorates to the point of inpatient admission.

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13
Q

At the beginning of meeting

A

The best time for chairing during a meeting.

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14
Q

Defects

A

Misuse
Underuse
Overuse

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15
Q

Misuse

A

A term applied when proper clinical care is not executed appropriately, such as giving the wrong drug to a patient or incorrectly administering a drug.

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16
Q

Characteristics of quality of healthcare services

A

Technical performance
Responsiveness to patient preferences
Amenities

17
Q

Quality and technical prformance

A

Refers to how well current scientific mesical knowledge and technology are applied in a given sutuaitin and are usually assessed by timeliness and accuracy of diagnosis and appropriateness of theraphy and other medical interventions

18
Q

Quality of amenities

A

Refers to characteristics of setting in which the encounter between patient and clinician takes place such as comfort, convenience and privacy.

19
Q

Amenities

A

May cover areas such as

  1. Ample and convenient parking
  2. Good directional signs
  3. Comfortable waiting rooms
20
Q

Access

A

Refers to degree to which individuals and groups are able to obtain needed services.

21
Q

FMEA

A

Provides a proactive approach type if review

22
Q

Forming
Storming
Norming
Performing

A

Stages of team devlopment

23
Q

Review of standards and determine readiness

A

The first step in preparaing for an initial accreditation or certification survey of organisation

24
Q

Control chart

A

A statistical tool used so as not to misinterpret variances

25
Q

Responsibilities of QI Director

A

Facilitating self assessment of compliance with standards
Communicating new requirements to pertinent parties
Distributing agenda for the survey

26
Q

Medication Batcode System

A

A technology that can enhance patient safety program

27
Q

Staff as safety advocates

A

Staff involvement can be successful when a culture of patient safety in an organisation is created

28
Q

Eliminate financial loss for Organizations

A

Primary purpose of risk managment trend analysis

29
Q

Rapid cycle process

A

A performance improvement training program for supervisors

30
Q

Primary purpose of risk managment trend analysis

A

Identify opportunities for improvement

31
Q

Value added

A

If the customer recognizes the value

32
Q

Scatter diagram

A

A presentation of data that demonstrates the relationship between teo process characteristics

33
Q

Norming

A

Team cohesion is established during this stage of team growth

CPHQ - 2018 (1 decks)

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