Quality 1 Flashcards
Brainstorming
A strategy used in brainstorming is that all ideas are all recorded
Empowerment and training
Quality council should provide to best ensure success of performance improvement teams
Frequency, severity and ease of detection
Failure modes can be prioritized by calculating the criticality index, 3 categories to calculate this.
Flow chart
The chart that would be most likely be used first in a root cause analysis.
Chief of department
Any committe should share the results to the chief of the department first.
References of SME
When considering the use of an external SME, the references of the SME is the most critical.
Person performing the process
For a continous quality improvement team to be successful, the person performing the process must be included in the team.
Deemed status
This refers to CMS survey
Histogram
Frequency distribution can be best displayed theough use of histogram.
Evaluate compliance with the pathway
After 6 months after implementation of a critical pathway, the LOS continues to exceed the guidelines, the next step is to evaluate compliance.
Benchmarking
Comparing healthcare organization by using medical error rates provides best method for benchmarking patient safety.
Diagnostic error
When a physician fails to adminster an indicated test and the patients condition deteriorates to the point of inpatient admission.
At the beginning of meeting
The best time for chairing during a meeting.
Defects
Misuse
Underuse
Overuse
Misuse
A term applied when proper clinical care is not executed appropriately, such as giving the wrong drug to a patient or incorrectly administering a drug.
Characteristics of quality of healthcare services
Technical performance
Responsiveness to patient preferences
Amenities
Quality and technical prformance
Refers to how well current scientific mesical knowledge and technology are applied in a given sutuaitin and are usually assessed by timeliness and accuracy of diagnosis and appropriateness of theraphy and other medical interventions
Quality of amenities
Refers to characteristics of setting in which the encounter between patient and clinician takes place such as comfort, convenience and privacy.
Amenities
May cover areas such as
- Ample and convenient parking
- Good directional signs
- Comfortable waiting rooms
Access
Refers to degree to which individuals and groups are able to obtain needed services.
FMEA
Provides a proactive approach type if review
Forming
Storming
Norming
Performing
Stages of team devlopment
Review of standards and determine readiness
The first step in preparaing for an initial accreditation or certification survey of organisation
Control chart
A statistical tool used so as not to misinterpret variances
Responsibilities of QI Director
Facilitating self assessment of compliance with standards
Communicating new requirements to pertinent parties
Distributing agenda for the survey
Medication Batcode System
A technology that can enhance patient safety program
Staff as safety advocates
Staff involvement can be successful when a culture of patient safety in an organisation is created
Eliminate financial loss for Organizations
Primary purpose of risk managment trend analysis
Rapid cycle process
A performance improvement training program for supervisors
Primary purpose of risk managment trend analysis
Identify opportunities for improvement
Value added
If the customer recognizes the value
Scatter diagram
A presentation of data that demonstrates the relationship between teo process characteristics
Norming
Team cohesion is established during this stage of team growth
