Qms Flashcards

1
Q

A structured system that documents processes, procedures, and responsibilities for continuously delivering high-quality products and services that meet regulatory and customer requirements

Also defined as a collection of business processes that focus on meeting customer requirements on a consistent basis

A

Quality Management System

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

It is a brief statement that outlines an organization’s overall purpose and mission and supports its strategic direction

A

Quality Policy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

These are measurable goals that stem directly from the quality policy

A

Quality Objectives

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Documents the scope of the QMS, including the organization’s objectives, expectations, policies, processes, and requirements for an organization to comply with ISO, FDA, and other regulatory standards

A

Quality Manual

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

A QMS outlines the roles and responsibilities of the key stakeholders, resources, and infrastructure needed to achieve an organization’s quality objectives

A

Organizational Structure and Responsibilities

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

An organization should identify and define processes that require any type of resource to transform inputs and outputs

A

Internal Processes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Organizations are required to monitor customer satisfaction to determine if their quality objectives are being met

A

Customer satisfaction with Product Quality

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Review and approval of documents for adequacy prior to release

A

Document Control

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Centralizes all of the key elements of quality and product records and allow for more effective collaboration across dispersed teams and partners

A

Enterprise Quality Management Software

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Develops the structure of a QMS, its processes, and plans for implementation

A

Design and Build

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Served in a granular fashion by breaking each process down into subprocesses and education staff on documentation, education, training, tools, and metrics

A

Deploy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Are two areas of establishing a QMS that is largely accomplished through routine, systematic audits of the QMS

A

Control Measure

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

How the results of an audit are handled. The goals are to determine the effectiveness and efficiency of each process toward its objectives, to communicate these findings to the employees, and to develop new best practices and processes based on the data collected during the audit

A

Review and Improve

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

An internationally recognized standard that proves your company meets rigorous quality management requirements

A

ISO Crrtification

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Defined as a set of international standards on quality management and quality assurance developed to help companies effectively document the quality system elements needed to maintain an efficient quality system

A

ISO 9000

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Requirements is the standard used for registration by demonstrating conformity of the QMS to customers, regulations, and the organization’s own requirements

A

ISO 9001: 2000 - Quality Management Systems

17
Q

Guidelines for performance improvement provide guidelines that an organization can use to establish a QMS focused on improving performance

A

ISO 9004: 2000 - Quality Management systems

18
Q

Its development and release represent the first attempt to unify the requirements of NASA, DOD, and FAA while satisfying the aerospace industry’s business needs

A

AS 9100

19
Q

Entitled Quality Systems Automotive Suppliers-Particular requirements for the application of ISO 9001

A

ISO/ITS 16949

20
Q

A specific set of requirements based on ISO 9001 that defines the design, development, production, delivery, installation, and maintenance of telecommunications products and service

A

TL 9000

21
Q

Highlights the two basic tenets of what quality management is intended to achieve systems to ensure

Encourages businesses to implement processes and consistent product and service output while ensuring that customer satisfaction is enhanced through conformity and improvement

A

Scope of the Standard

22
Q

Provides a better understanding of the terms used in ISO 9001:2015 through relatable comparisons to the vocabulary used in the ISO 9000:2015 standard

A

Normative References

23
Q

References for better understanding basic terms by highlighting vocabulary and definitions from ISO 9000:2015

A

Terms and Definitions

24
Q

Quality management - Quality of an organisation - Guidance to achieve sustained success

A

ISO 9004-2018

25
Q

Guidelines for auditing management systems

A

ISO 9011-2018

26
Q

Quality Management - Customer satisfaction - Guidelines for monitoring and measuring

A

ISO 10004-2018

27
Q

The most important step in implementing a quality system

A

Top Management Commitment