QM module 1

Question 1

Quality management system

Answer 1

A set of building blocks needed to control, asure, and manage quality of laboratory processes

Question 2

Quality assurance

Answer 2

A program of specific policies designed to ensure the accuracy of laboratory testing

Question 3

Quality control

Answer 3

The control and check up of the process from instruments to methods and reagents, must be valid

Question 4

Benchmark

Answer 4

Standard of excellence against which a service is measured

Question 5

Total quality management (TQM)

Answer 5

A management philosophy that focuses on satisfying customers through empowering employees to be an active part of continuous quality improvement

Question 6

Empowerment

Answer 6

Giving employees the authority to correct a problem without first checking with management

Question 7

Accreditation

Answer 7

A non-governmental, external, peer review process for the assessment of laboratories or educational institutions against a specific benchmark