QM Flashcards
- important to customers
- can be assessed and monitored
- can be improved
- quality’s benefits exceed its cost
Quality
3 Phases of the Testing Process
- Pre-analytic
- Analytic
- Post-analytic
ISO stands for:
International Organization for Standardization
“Planned and systematic activities to provide adequate confidence that requirements for quality will be met.”
Quality Assurance
Benefits of Quality Assurance
- QA provides evidence of good performance
- Laboratory mistakes are prevented
- Significant improvements in testing performance can be achieved
Why is Quality Assurance important?
- Public expects high quality
- Defines parameters & quality goals
- Evaluation & improvement system
- Assures reliability & comparability of results
- Cost effective
- Even the simplest of testing is not foolproof
Components of the Quality Assurance Model:
- Staff
- Proficiency Testing
- Quality Control
involves the systematic monitoring of analytic processes to detect analytic errors that occur during analysis and to ultimately prevent the reporting of incorrect patient test results
Quality Control
A testing designed to assess the “health” of an analytical method
Quality Control
___________ results in the lab are used to validate (confirm) whether the instrument is operating within predefined specifications; concluding that patients test results are reliable.
Quality Control
3 events/processes after Quality Control
Patient Results > Physician > Treatment
Areas/Tests under Quality Control:
- Error Detection
- Error Prevention
- Measure Performance
- Monitor Performance: Bias, Imprecision, Total Error
- Validate Performance
Application of multi-rule systems
Westergard Rules
Plotting data
Levey-Jennings Chart
Central tendency, Range, SD, CV
Statistical Concepts
“Measurement of the broaden dimension of quality from the perspective of the end-user (client)”
Quality Assurance
Basic Quality Control Process
- Run a control sample
- Compare result with expected range of values
- Check to see if the result is right
Operator resulting action after QC Result: Yes
system is working → report good patient results
Operator resulting action after QC Result: No
system is not working → do not report any bad data
Operator resulting action after QC Result: Troubleshoot
Identify the problem & resolve it → Run again control material
According to CLSI, you should run QC at least ____ consecutive times (different days) in ____ month/s and use _________ and _________ after.
- 20
- 1
- statistical tools
- charts
Calibration or Quality Control?
“Setting” the analyzer to give correct results
- Uses calibrators
(standards)
Calibration