QBO Solutions (IS) - Workflows for onboarding clients to QuickBooks Online

Question 1

TRUE or FALSE

To sign a client up for QBO, they should already have an account.

Answer 1

FALSE

Some clients will be new to QuickBooks Online while others will already have company files.

Question 2

QuickBooks Online Accountant has a built-in QuickStart template to help guide you through onboarding.

What is this template called?

Answer 2

The Client onboarding template.

Question 3

What is the purpose of the Client onboarding template?

Answer 3

The client onboarding template is preformatted with a list of tasks to carry out when bringing a client into your firm. You can customize this default list of tasks to tailor your client’s onboarding experience to their needs—and even build in time to train and coach the client on how to use QuickBooks Online.

The Client onboarding QuickStart template isn’t just a set of tasks to check off—it also lists opportunities to develop a great working relationship with your client and start to add value to their business.

Question 4

What are the steps to Create a client onboarding?

Answer 4

Step 1. Select Work from the left-hand navigation.

Step 2. Create a new project and base it on the template, (Select Create project)

Step 3. From the Project template dropdown, select Client onboarding

Step 4. Give the project a name, then choose the client from the Firm or client dropdown.

Step 5. When you scroll down the panel, you’ll see a list of the default tasks for the Client onboarding template. You can customize this list by adding, reordering, renaming, or removing tasks. You can also add extra details and due dates, or mark the status of a task.

Step 6. Once you’re done, select Save

Question 5

There are ____ stages—tabs—to complete when adding a new client.

Answer 5

Four

Tab 1: Enter basic information about the client

Tab 2: Choose the appropriate QuickBooks Online subscription

Tab 3: Add additional product plans, if required

Tab 4: Confirm the order
What happens next?

Question 6

____ is a a handy resource for getting to know new clients and gathering the information you need to set them up with the most appropriate QuickBooks Online solution.

Answer 6

New Client Checklist

Question 7

What are the three billing methods.

Answer 7

There are three options: ProAdvisor discount, Direct discount, and Revenue share.

Question 8

When an order is placed and a new client is added to your client list, what does the client get.

Answer 8

QuickBooks Online also sends an email to the client, inviting them to set up a user account.

Question 9

What is the purpose of the client set up wizard?

Answer 9

You can use a Setup Wizard to help configure the client’s new QuickBooks Online company to help ensure they’re set up for success.

The wizard is responsive: Each time you answer a question, it begins to customize the setup to meet your client’s needs.

The wizard takes you through several stages, where you’ll be asked to enter the following information:

Your client’s legal name and industry

What kind of business your client runs, whether they’re a sole proprietor, a partnership, a corporation, or a nonprofit

How the client’s business makes money and whether they offer products or services

What activities the client will need to do in QuickBooks Online, such as sending and tracking invoices, organizing expenses, and managing inventory

If there are any other options your client requires, such as online payments, sales tax, or multicurrency features

Question 10

How is the client wizard activated?

Answer 10

To activate the wizard, select the “qb” icon next to your new client’s name in the Client dashboard. Note that you can do this while waiting for your client to finalize their account setup.

Question 11

If you’re taking on a client who’s already using QuickBooks Online, they’ll need to invite you to the company as an ____.

Answer 11

If you’re taking on a client who’s already using QuickBooks Online, they’ll need to invite you to the company as an accounting firm.

When you accept their invitation, they’ll be added to your Client List.

Question 12

What are the steps for a client to add you as an accountant?

Answer 12

First, your client needs to invite you to their QuickBooks Online as an accountant user. To do this:

1. From their QuickBooks Online company, your client needs to select Manage users from the Gear icon.
2. Next, they need to select the Accounting firms tab
   They then have to enter your email and select Invite.

3.To complete the process, they need to follow the on-screen verification steps.

4. To complete the process, they need to follow the on-screen verification steps

Question 13

What must you do after the client sends an accountant invite?

Answer 13

Once your client has sent the invite, you need to accept it. To do this:

1. Check the inbox associated with your QuickBooks Online Accountant and find the email with the subject line: [Company Name] has invited you to use QuickBooks Accountant
2. Select the Accept Invitation link from the email.
3. Sign in to your Intuit account and select Accept Invitation again

Question 14

What happens if you have more than one user ID associated with your email address?

Answer 14

If you have more than one Intuit ID under your email address, choose the accountant company you wish to associate with that client.

Question 15

Who acts as the primary contact for the client and handle their bookkeeping within your firm.

Answer 15

Lead accountants

Question 16

The Client overview screen in QuickBooks Online is designed to ….

Answer 16

The Client overview screen in QuickBooks Online is designed to give you a snapshot of a client’s books and helps you price your services with confidence and win the client’s business.

Question 17

How do we find the client overview section?

Answer 17

You’ll find the Client overview screen by signing in via QuickBooks Online Accountant and selecting Overview from the left-hand navigation.

Question 18

In client overview, there are ____ sections to review.

Answer 18

There are four sections for you to review:

Company setup
Banking activity
Common issues
Transaction volume

Question 19

What does the Company Setup section show ?

Answer 19

The Company Setup section indicates the complexity of the client’s QuickBooks Online company. It shows the client’s subscription level, whether they subscribe to a Payroll product, and whether they have sales tax enabled.

This section also shows how many apps the client has connected to their QuickBooks Online company. You need to know which apps the client uses to fully understand their workflows. You’ll want to review this regularly.

Question 20

What does the Banking Activity Section show ?

Answer 20

The Banking Activity section displays the client’s cash on hand, checking, merchant, credit card, and payroll checking accounts.

The Bank Balance comes from the Banking center and shows the balance reported the last time the bank connected to QuickBooks. By selecting the account name, you can view the transactions in the bank register.

The In QuickBooks figure is the QuickBooks balance from the end date of the register, which could include transactions dated in the future.

The Unreconciled and Reconciled Through columns give details about the account’s reconciliation status. Using the Reconcile tool in QuickBooks Online, you can see the number of unreconciled transactions and the date the books were reconciled.

Question 21

What does the common issues section show ?

Answer 21

The Common Issues section is where you’ll see some diagnostic information about the condition of the client’s data in QuickBooks Online.

Here, you can check:

The number of uncleared transactions in the Undeposited funds account register

The balance in the Opening balance equity account

Any transactions that QuickBooks Online has automatically categorized into the Uncategorized asset, Uncategorized income, and Uncategorized expense accounts

Question 22

What does the Transaction Volume section show ?

Answer 22

The Transaction Volume section shows a grouped overview of the number of transactions for the client for the last 30 days. However, you can change the date range to view the volume of transactions for periods longer than 30 days.

This tab offers you a clear view of the client’s workload.