QA

Question 1

Define Quality Improvement

Answer 1

Continuous improvement of health care services through the systematic evaluation of processes

Question 2

PDCA stands for what

Answer 2

Plan-Do-Check-Act

Question 3

P in PDCA

Answer 3

Plan-members of the team agree on a project and an intervention for change

Question 4

D in PDCA

Answer 4

Do-Tests of change are carried out, and outcomes are documented.

Question 5

C in PDCA

Answer 5

Check-Data are analyzed to assess whether the change was successful and what actions may be necessary for the next improvement cycle.

Question 6

A in PDCA

Answer 6

Act-Changes are made to the intervention; when a desired outcome is reached, the actions are disseminated.

Question 7

What is Six Sigma

Answer 7

Six Sigma is a statistically driven improvement process.

Question 8

What does “Sigma” refer to in Six Sigma

Answer 8

to the number of standard deviations a process is from average performance

Question 9

When is a process said to be in Six Sigma

Answer 9

If the process is within 6 standard deviations of the average performance

Question 10

if process is in Six Sigma the process results in?

Answer 10

the process results in approximately 3.4 errors per million opportunities, or it is 99.99996% error-free.

Question 11

How does the Institute Of Medicine (IOM) define outcomes

Answer 11

Outcomes can be described as the anticipated benefits or results from a planned implementation of a process.

Question 12

What is the frame work for six sigma

Answer 12

DMAIC

Question 13

“D” in DMAIC

Answer 13

Define: Define the project, goals, and other parameters

Question 14

“M” in DMAIC

Answer 14

Measure: Use tools to determine quality, identify variation, validate measuring process, and collect data

Question 15

“A” in DMAIC

Answer 15

Analyze: Identify underlying causes for an issue, testing statistical significance from the population sampled

Question 16

“I” in DMAIC

Answer 16

Improve: Solutions are implemented to improve a process so it will be efficient, economical, and safe

Question 17

“C” in DMAIC

Answer 17

Control: Systems are in place to ensure improvements are sustained

Question 18

Quality

Answer 18

the totality of features and characteristics of a radiation therapy process that bear on its ability to satisfy stated or implied needs of the patient.

Question 19

Quality Assurance

Answer 19

all those planned or systematic actions necessary to provide adequate confidence that a product or service will satisfy given requirements for quality

Question 20

Quality Control

Answer 20

the operational techniques and activities used to fulfill requirements for quality

Question 21

Quality Assessment

Answer 21

the systematic collection of data and quality improvement (QI) that encompasses the activities directed to improve the quality of a system by reducing error or variation in that system

Question 22

Continuous Quality Improvement:

Answer 22

CQI’s principle is that room for improvement exists in every process, every time. CQI emphasizes the view of healthcare as a process, with focus on the system as a whole and not the actions of an individual. It is synonymous with TQM and Quality Assessment.

Question 23

Total Quality Management

Answer 23

TQM is a customer-centered approach that is driven by data and long-term strategies for improvement. It is synonymous with CQI and Quality Assessment.

Question 24

6 standardized core measurements of the TJC’s agenda for change

Answer 24

• measurements of morbidity
• mortality
• recurrence of disease
• survival rates
• patient satisfaction
• quality of life