QA Flashcards
1
Q
quality
A
Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.
2
Q
quality management
A
the coordinated activities to direct and control an organisation with regard to quality
3
Q
quality assurance
A
a systematic process of verifying that a product or service is meeting a specified requirements
4
Q
quality management
A
is the organisational structure, responsibilities, procedures, processes and resources which must be in place to implement QM
