Q9: Management Styles: Henry Fayol & Mintzberg

Question 1

Henry Mintzberg - 3 Management characteristics

Answer 1

INTERPERSONAL: Mainly have to do with relationships with people

INFORMATIONAL: mainly handling and passing out information

DESCISIONAL: To do mainly with managers on the choice of course of action

Question 2

Mintzberg - Interpersonal roles

Answer 2

• Figurehead: representing the Business abroad or during a conference
• Leader: Motivating staff through the appraisal process
• Liaison: Co-ordinating with other departments

Question 3

Mintzberg - Informational roles

Answer 3

• Monitor: Checking the organisations sales figures
• Disseminator: Producing the monthly production report for directors
• Spokesman: Speak about new product development at board meeting

Question 4

Mintzberg - Decisional roles

Answer 4

• Entrepreneur: Identify new markets or product ideas
• Resource allocator: Allocates budget to different departments
• Negotiator: Represents department during union talks

Question 5

Fayol 5 Management functions

Answer 5

1. Planning
2. Organising
   3.Commanding
3. Co-ordinating
4. Controlling

Question 6

Fayol - Planning

Answer 6

• Developing future activities to secure success through meticulous planning & not leaving anything to chance

Question 7

Fayol - Organising

Answer 7

• Recruiting & retaining the best employees, ensuring a ,mix of operational and strategic labour and ensuring the org. of resources

Question 8

Fayol - Commanding

Answer 8

• Supervising employees to ensure the company reaches its potential

Question 9

Fayol - Co-ordinating

Answer 9

• Ensure all departments are in sync resulting in an efficient workflow. Reduce waste, increase efficiency

Question 10

Fayol - Controlling

Answer 10

• Ensuring that all managers & employees are working towards achieving a common goal, on time and within a budget.