Q’s

Question 1

Southwest company core values?

Answer 1

Pride, 
integrity, 
humility, 
teamwork,
Honesty,
Service with Luv

Question 2

Tell me about a time CRM was not up to par?

Answer 2

During a flight with a commuter sitting in the jumpseat.

Question 3

Tell me about a time you were counseled.

Answer 3

• What comes to mind immediately is the counsel I received once I was going to start at SkyWest. To make sure I stayed focused, learn as much as possible from the captains and follow the rules (don’t get violated).

Question 4

Tell me about a time you had to use patience.

Answer 4

• Parenting
• teaching international students flying
• learning aviation

Question 5

Tell me about a challenging flight?

Answer 5

Alternator failure with Jason out of RNM resulting in loss of electrical. Having to communicate with international student without comms and communicate with ATC since busy airspace. I heard great feedback from ATC. They told me that I had handled it well and because I was able to establish communications they didn’t need any further info from me

Question 6

Why SWA?

Answer 6

• I knew for a long time that I was coming to Southwest.
• I’ve heard numerous stories of the quality of life
• family is very important to me and southwest offers schedules that promote time at home
• the pay is amazing and the companies financial stability is excellent. It makes and my family feel very happy and comfortable to know that we’re going to a company that has billions in cash on hand and that has been profitable for nearly every single year of its existence( know what year southwest began).
• I’ve never had better interactions with an airlines personnel than what I’ve experienced with SWA.

Question 7

CEO of SWA?

Answer 7

Bob Jordan

Question 8

SWA purpose?

Answer 8

Connect people to what’s important in their lives through friendly, reliable, low-cost air travel.

Question 9

SWA vision?

Answer 9

To be the worlds most loved, most efficient, and most profitable airline.

Question 10

SWA company promise?

Answer 10

Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every southwest customer.

Question 11

SWA employee promise?

Answer 11

I will demonstrate my Warrior Spirit by striving to be my best and never giving up. I will show my Servants Heart by delivering Legendary Customer Service and treating other with respect. I will express my Fun-Luving Attitude by not taking myself too seriously and embracing my Southwest Family

Question 12

Who was SWA founded by?

Answer 12

Herb Kelleher

Rollin King

Question 13

When was SWA’s first revenue flight?

Answer 13

June 18th, 1971

Question 14

What were the first three SWA destinations?

Answer 14

Dallas
San Antonio
Houston

Question 15

What makes a good FO?

Answer 15

An FO that’s
Positive attitude, Competent, confident, leadership skills, alert, team player, comfortable receiving construction criticism, motivated to learn and contribute

Question 16

TMAAT someone tried to get you to break the rules.

Answer 16

Captain wanting to takeoff above max takeoff weight.

Question 17

TMAAT you disagreed with a superior?

Answer 17

?

Question 18

What are your best characteristics and strengths?

Answer 18

I’m hospitable. I treat everyone with respect and kindness. I believe teamwork makes the dream work. I’m a good listener. I want everyone around me to be in the best spirits. If you’re happy I’m happy. I ‘m Professional and reliable. I ability to learn new skills and be coached.

Question 19

What’s the worst part of job?

Answer 19

Well industry wide and this isn’t specific to any company. My least favorite part of the job is the unforeseen delays. It could mechanical, weather, crew. A lot time can get wasted when these things happen. I realize it’s part of the job. I’ve learned to take advantage of these delays when able to get some food or use the restroom, catch up with family when the delay doesn’t involve being stuck on the airplane. Turn into something positive and useful.

Question 20

What is misconception about you?

Question 21

Has your integrity ever been questioned?

Question 22

TMAAT you flew with a difficult pilot.

Answer 22

Micromanaging. Really the captain would just do everything and not give the chance to do it. Or they would tell me to do something while I’m actually doing it. I let them know politely that they were operating out of SOPM by doing tasks that were mine.

Question 23

Tell me about a time you made a mistake?

Answer 23

When programming our takeoff fuel, I accidentally put the fuel for 500lbs less than we were. During taxi I checked take off fuel with actual fuel and caught my mistake. I repopulated correct fuel amount and sent for our take off numbers again. The number and thrust setting were different and we were able to takeoff safely.

Question 24

What will be the biggest challenge coming to Southwest?

Answer 24

Learning a new airplane is always challenging and fun. Something new about being in training is my daughter. I didn’t have her when I went through training on the erj, now that she is here I’ll definitely miss my time with her and her Mom.

Question 25

TMAAT you got out of your normal routine to accomplish a task.

Answer 25

I always arrive to the airport early to start the day. One day during the pre-flight inspection I found a maintenance issue that I wanted to get sorted as soon as possible to try and avoid a delay. I called the captain and asked if he could write up and submit it to maintenance before he even arrived to the airplane.

Question 26

How do you define a good job?

Answer 26

• Feel valued as an employee or even just valued as a member no matter the position you hold
• feel respected
• a place where you want to do your best
• encouraged to work as a team

Question 27

Have you ever witnessed someone violate an SOP?

Answer 27

Yes. I remember we were taxiing towards the runway. We were moving faster than usual in order to make our wheels up time. Our SOPM states we can’t take a turn while taxiing faster than 10 knots. The captain was going roughly 13-15 knots around the turn. I noticed it but didn’t say anything right at that time. I thought clearing for traffic was more important than. We debriefed on the ground at our destination

Question 28

Tell me about a time that you did not adequately prepare for a flight.

Answer 28

Private pilot check ride. I had a long oral. So my weather planning I had done in the morning was no longer valid. The Damien’s asked me if I was ready and I told him I was. In the end, I didn’t check current weather conditions and forecasts in the surrounding area outside of Atis. When we took off, we saw storms in the distance. I was asked about wx briefing. I said now and that was it.

Question 29

TMAAT you had to change strategy or action to meet deadline.

Answer 29

Packing sculptures at a particular artist studio, I managed a crew of typically 4-6 people. Depending on what was needed, I would have to start switching up tasks and duties to work with peoples strengths to get things packed faster and even request more help when delays occurred.

Question 30

Who is the VP of operations

Answer 30

Steve goldberg

Question 31

Who is president and Chief Operating Officer?

Answer 31

Mike Van De Ven

Question 32

What are your top two reasons you’re here today?

Answer 32

I’m here to offer my services as a pilot, friend , and fellow coworker working towards the same common goal to be the best that we can be while being ourselves and as an employee exemplifying outstanding service to the customers.