Q&A - 1

Question 1

Which is true about social accounts:

1. You can use social accounts data even when you are not logged into the social account.
2. You need a personal social account in order to see social account data
3. You can use social accounts to import data into salesforce
4. connection to social account is established thru a company wide “named principal”

Answer 1

2. You need a personal social account in order to see social account data

Question 2

You want to use an External Data Object Table from Heroku carrying Product Category information. The data need to be included in Salesforce and searchable. What do you have to do before you can use the connection (choose two):

1. Press “validate and sync”
2. Choose “include in Salesforce searches” option
3. Choose “include as index field”
4. URL / choose the URL (?)

Answer 2

1. Press “validate and sync”

2. Choose “include in Salesforce searches” option

Question 3

Person Accounts (choose two):

1. Do use space in both account and contacts table
2. Have the same icon as Business accounts
3. Can only be merged with other person accounts
4. Are enabled by default
5. Are enabled via feature license

Answer 3

3. Can only be merged with other person accounts

5. Are enabled via feature license

Question 4

Universal containers wants to rollout new product bundles with several pricing options. Pricing options include product-price bundles, account specific pricing and more. Which product satisfies the needs: (choose 1)

1. Custom Appexchange-app for product-pricing
2. Workflow on Opportunity/Opportunity Product
3. Formula fields on Opportunity/Opportunity Product
4. Lightning process builder

Answer 4

1. Custom Appexchange-app for product-pricing

Question 5

Which components can be added to a lightning app on custom Object: (choose 3)

1. Visualforce
2. Standard Lightning component
3. Custom lightning component
4. Global actions
5. Object specific actions on the custom object

Answer 5

2. Standard Lightning component
3. Custom lightning component
4. Global actions

Question 6

Universal containers has a custom object “service” which has a lookup relationship to Account. Universal containers wants to enhance Salesforce1 with an action that allows account managers to enter a new service to an Account while looking at the account. (Choose one):

1. Enter a object specific action to Account and put it in the Account Layout
2. Enter a object specific action to Service and put it in the Account Layout
3. Enter a object specific action to Service and put it in the Service Layout
4. Enter a object specific action to Account and put it in the Service Layout

Answer 6

1. Enter a object specific action to Account and put it in the Account Layout

Question 7

Universal containers has included its orders as an external data object into Salesforce. You want to create a relationship between Accounts and the Orders object (one-to-many relationship) leveraging a key field for account which is on both external object and Account. Which relationship do you create:

1. Lookup Relationship
2. Master Detail Relationship
3. Hierarchical Relationship
4. External Lookup Relationship
5. Indirect Lookup Relationship

Answer 7

5. Indirect Lookup Relationship

Question 8

Universal containers has a custom object that has a N:M relationship with opportunityLineItem carrying price and amount information. In order to compute total amounts and total prices per Opportunity using Rollup summary fields, what field type will you use (choose one)

1. Junction
2. Master-Detail
3. Lookup
4. Crossobject

Answer 8

2. Master-Detail

Question 9

Universal Container want to store an area code and wants to be able to search for it in searches. Which are possible fields to store the data (choose 2):

1. Text
2. Phone
3. Email
4. Multi Picklist

Answer 9

1. Text

2. Phone

Question 10

Universal Container want to store an area code and wants to be able to search for it in applications (apex). Which are possible fields to store the data (choose 2):

1. Text
2. Phone
3. Email
4. Multi Picklist
5. Number

Answer 10

1. Text

5. Number

Question 11

Universal Container installes an unmanaged package. Which of the following are true: (choose 2):

1. Components of unmanaged packages can be edited
2. Unmanaged packages can be upgraded
3. Unmanaged packages have a namespace prefix
4. Unmanaged packages don’t have a version number
5. Tests are executed during deployment

Answer 11

1. Components of unmanaged packages can be edited

5. Tests are executed during deployment

Question 12

Universal Container is using assigment rules to distribute cases to regional teams. Which of the following are true: (choose 1):

1. It is possible to have multiple active assigment rules
2. Cases may be assigned to public groups (if configured)
3. Cases may be assigned to queues (if configured)
4. A workflow field update can be used instead

Answer 12

3. Cases may be assigned to queues (if configured)

Question 13

Field type conversion. Which of the following are true: (choose 2):

1. Data can be lost when converting from simple picklist to multi picklist
2. Data can be lost when converting from autonumber to text
3. Data can be lost when converting from number to currency (assuming that field lenghts are identical)
4. Information can be lost when converting from text area (rich) to text area (long)

Answer 13

1. Data can be lost when converting from simple picklist to multi picklist
2. Data can be lost when converting from autonumber to text

Question 14

Universal containers has a custom object that has a N:M relationship with opportunityLineItem carrying price and amount information. In order to compute total amounts and total prices per Opportunity using Rollup summary fields, what relationship type will you use (choose one)

1. Junction
2. Master-Detail
3. Lookup
4. Crossobject

Answer 14

1. Junction

Question 15

True/false: It is allowed to have more than one Case Assignment Rules active?

Answer 15

False

Question 16

Where can a Standard Lightning Component be placed in the Lightning App Builder tool?

1. Canvas
2. Console Layout
3. Mini Page Layout
4. Mobile Card

Answer 16

1. Canvas

Question 17

Universal Container’s app builder needs to display an account’s rating on all contacts related to that account.

Which formula is valid in a text formula field on the contact to display the appropriate value?

1. CASE(Account.Rating, Hot, Hot, Warm, Warm, Cold, Cold, Not Rated)
2. CASE(Account.Rating, “Hot”, “Hot”, “Warm”, “Warm”, “Cold”, “Cold”, “Not Rated”)
3. Account.Rating
4. Text(Account.Rating)

Answer 17

2. CASE(Account.Rating, “Hot”, “Hot”, “Warm”, “Warm”, “Cold”, “Cold”, “Not Rated”)
3. Text(Account.Rating)

Question 18

Universal Containers has limited in-house development resources, but would like to support online
payment processing for its products.
What is the recommended solution to meet this requirement? (Choose one answer.)
1. Configure pricebooks, products, and payment schedules to enable this capability.
2. Work with developers to develop custom code for payment processing.
3. Configure Outbound Messaging to send a message to an external Payment Gateway.
4. Install an AppExchange product to provide Payment Gateway processing.

Answer 18

4. Install an AppExchange product to provide Payment Gateway processing.

Question 19

Universal Containers needs to create a roll-up summary field on a custom object that counts the number
of related records on another custom object.
What type of field must exist before the roll-up summary can be created, and where should it be
located? (Choose one answer.)
1. A lookup relationship field on the parent object.
2. A lookup relationship field on the child object.
3. A master-detail relationship field on the parent object.
4. A master-detail relationship field on the child object.

Answer 19

4. A master-detail relationship field on the child object.

Question 20

Universal Containers needs to set the record type for a converted lead’s Account, Contact, and
Opportunity based on the user who is converting the lead.
How can this be accomplished? (Choose one answer.)
1. Set the default record types for each Profile for Account, Contact, and Opportunity to the desired
record type for converted records.
2. Set the default record types for each Role for Account, Contact, and Opportunity to the desired
record type for converted records.
3. Set the master record types for each Profile for Account, Contact, and Opportunity to the desired
record type for converted records.
4. Set the master record types for each Role for Account, Contact, and Opportunity to the desired
record type for converted records

Answer 20

1. Set the default record types for each Profile for Account, Contact, and Opportunity to the desired
   record type for converted records.