Purposive Communication Flashcards
What refers to the content being sent in a communication?
Message
The message is the content being sent in a communication.
Which of the following is included in the communication’s environment or setting?
Mood
Mood is included in the communication’s environment or setting.
Communication usually begins when the message is crafted by whom?
Sender
Communication usually begins when the message is crafted by the sender.
What can confirm the recipient’s understanding of the message in a Communication?
Feedback
Feedback can confirm the recipient’s understanding of the message in a communication.
What can cause communication to be ineffective?
Interference
Interference can cause communication to be ineffective.
Therese, deaf student, was not able to give an answer to her teacher’s question during the recitation because she lacks the ability to hear verbal instruction. Which kind of interference was illustrated?
Physical Barrier
This scenario illustrates a physical barrier as the interference.
When asked to deliver an extemporaneous speech, Mark experienced stage fright, which hindered his ability to speak smoothly, causing the audience to not fully understand him. What communication barrier is present?
Psychological barrier
A psychological barrier is present in this situation.
In 2009, Michael Osbon identified nine principles for effective communication. Which of these is achieved when jargon is avoided?
Clarity
Clarity is achieved when jargon is avoided in communication.
When a public speaker examines the audience’s interests, age, and maturity before drafting a speech, he is adhering to which of the following?
Consideration
Considering the audience’s interests, age, and maturity before drafting a speech is adhering to consideration.
“Only three out of ten people in the world are able to eat a complete meal in a day.” This message is effectively evoking which of the following principles of effective communication?
Concreteness
This message effectively evokes the principle of concreteness in communication.
Which of the following must be avoided in an ethical communication?
Falsified information
Falsified information must be avoided in ethical communication.
How can one avoid gender-biased communication?
Make use of gender-neutral words
This is one way to appropriately prevent ageism.
In communicating with people with disabilities, which of the following is acceptable?
Uses wheelchair
None
What should be a primary consideration in cross-cultural communication?
Respect and tolerance to others culture
None
What acts as a cultural barrier for effective communication in a global setting?
Cultural Relativism
None
What term is used to refer to communication between people of different races?
Interracial communication
None
What term is used to refer to communication between people from the same ethnic group?
Intracultural communication
None
What is achieved by a public speaker who uses eye contact?
Authenticity
None
Communication has numerous purposes. Hence, the intention of the sender gretly affects the choice of words in a message. Which type of purposeful communication is exhibited by Mario, a fish vendor, when he encourages marketgoers to buy from him?
Persuasive Communication
None
According to the American Psychological Association, writers must use the words,”man” for boys and “woman” for girls who are both over 18 years old. This is one way to appropriately prevent which of the following form of
discrimination?
Ageism
Which type of purposive communication is utilized by a criminal lawyer who aims to convince the judge by proving his client is innocent?
Argumentative Communication
Example: A criminal lawyer presents evidence and arguments to prove the innocence of their client.
In a debate, Joe said, ‘I strongly disagree with same-sex marriage because allowing it makes an imbalance on the number of straight women and men, which then can cause lesser families to be established.’ Which type of fallacy was used?
Slippery slope
Example: Joe’s argument suggests that allowing same-sex marriage will lead to negative consequences without sufficient evidence.
Which type of public speaking brings out the most natural information to say at the moment due to minimal to no preparation time given?
Impromptu speech
Impromptu speeches require speakers to think on their feet and deliver information spontaneously.
Which of the following is an example of a memorized speech?
Oration
Oration involves delivering a memorized speech with eloquence and persuasion.
When a person wishes to know more about any information, he should write which type of letter?
Inquiry letter
Inquiry letters are written to request information or clarification on a certain topic.
In writing an academic or business letter, what information should be contained in the first paragraph?
Background or purpose of writing
The first paragraph of a letter should introduce the background or purpose of the communication.
Where can the expression of expectation and gratitude for the recipient be found?
Final paragraph
The final paragraph of a letter typically includes expressions of expectation and gratitude towards the recipient.
What refers to the purposive verbal communication where the aim is to seek answers to queries on certain topics?
Interview
Interviews are conducted to gather information and seek answers to specific questions on various topics.
According to Business Insider Australia, some questions are illegal to be asked to an applicant during an interview. Which of the following is an example of this?
Your height and weight
Asking about an applicant’s height and weight can be considered discriminatory and illegal in certain contexts.
Which serves as an essential element in responding to a letter of complaint?
Empathy
Responding with empathy shows understanding and care towards the concerns raised in a letter of complaint.
What effective use of communication can teachers utilize to explain a certain learning content creatively to learners?
Storytelling
Storytelling is a powerful tool for teachers to engage students and explain complex concepts in a creative and memorable way.
Which of the following can be used to effectively analyze an organization’s status to achieve improvement?
SWOT
SWOT stands for Strengths, Weaknesses, Opportunities, and Threats.
What does the letter “O” represents in SWOT analysis?
Opportunity
An opportunity is a favorable condition in the organization’s environment that could benefit the organization.
What refers to a document that encompasses all facets of a subject matter?
Report
A report is a detailed document that provides information on a specific subject matter.
Which type of report does Anne need to create when she needs to present the status of the company’s project?
Progress report
A progress report provides updates on the status of a project, including achievements and challenges.
Dianne, a newly licensed psychologist, would like to apply for a job. Which document should she prepare to highlight her qualifications for employment?
Resume
Which type of resume stresses key information by means of bold or italic typeface?
Print resume
Which feature should be present in a resume to achieve completeness of qualifying information?
Comprehensiveness and Relevance
What causes glaring grammatical and typographical errors in an application letter?
Lack of proofreading
What should be done to an application letter for greater relevance to the company an individual is applying for?
Inclusion of significant personal information
What refers to the official note constructed to inform employees about certain announcements or information?
Memorandum
Which of the following is an example of a scenario that needs a memo?
Announcement regarding the changes in the company policy
What refer to the written records of a meeting’s proceedings?
Minutes
- Robert’s Rule of Order (2005) suggested 11 elements to be contained in a meeting’s minutes; which of the following comes after the kind of meeting (regular, special, annual, etc.)?
Date, location, and time of the meeting’s beginning
- In govemment or legal meetings, why must an outsider facilitate the minutes of the meeting?
To avoid biases
- Which should be excluded from the minutes of the meeting?
Condemnation or honors
- According to the American Psychological Association (APA) the practice of claiming credit for the words or ideas of others is known as which of the following?
Plagiarism.
- How does one prevent himself from plagiarizing?
Paraphrasing
- What register should be used in writing business letters?
Formal
- What must be avoided in writing business letters?
Business jargons
