PURPOSIVE COMMUNICATION Flashcards
ACT of TRANSFERRING INFORMATION from one place, person or group to another.
COMMUNICATION
Activity of CONVEYING INFORMATION through the exchange of thoughts.
COMMUNICATION
Latin word of communication
COMMUNICARE
Communicare means what?
TO SHARE
TO MAKE COMMON
8 Basic Communication Processes
SENDER
MESSAGE
ENCODING
MEDIA
DECODING
RECEIVER
FEEDBACK
NOISE
It GENERATES THE MESSAGE and conveys it to the receiver.
SENDER
It is the IDEA, INFORMATION, view, fact, feeling, etc. that is generated by the sender.
MESSAGE
Message generated by the sender is ENCODED SYMBOLICALLY.
ENCODING
MANNER in which the ENCODED MESSAGE IS TRANSMITTED.
MEDIA
Medium of communication
MEDIA
It is the PROCESS OF CONVERTING THE SYMBOLS encoded by the sender.
DECODING
The person who is LAST in the chain and for whom the message was sent by the sender.
RECEIVER
The RECEIVER CONFIRMS to the sender that he has received the message and understood i
FEEDBACK
It refers to any OBSTRUCTION that is caused by the sender during theprocess of communication.
NOISE
It is the TERM GIVEN to the WAY in which we communicate.
COMMUNICATION CHANNELS
The METHOD used to transmit our message to a recipient.
COMMUNICATION CHANNELS
7 Barrier of Communication
SEMANTIC
PSYCHOLOGICAL
ORGANIZATIONAL
PERSONAL
PERCEPTUAL
TOO MUCH INFORMATION
CULTURAL
Concerned with the problems and obstructions in the process of encoding and decoding of a message
SEMANTIC BARRIER
The STATE OF MIND of both sender and receiver of communication reflects in effective communication.
PSYCHOLOGICAL BARRIER
With a highly centralized pattern, people may not be encouraged to have free communication
ORGANIZATIONAL BARRIER
The personal factors of both sender and receiver may act as a barrier toeffective communication
PERSONAL BARRIER
Differing opinions and views can reduce objectivity.
PERCEPTUAL BARRIER
Providing someone with an overwhelming amount of details can confuse them and distract from your message.
TOO MUCH INFORMATION BARRIER
It’s important to find COMMON GROUND in these situations.
CULTURAL BARRIER
2 Types of Communication
VERBAL COMMUNICATION
NON-VERBAL COMMUNICATION
Communication using SPOKEN word.
VERBAL COMMUNICATION
Communication without or in addition to spoken words such as WRITTEN, BODY LANGUAGE, PARALANGUAGE
NON-VERBAL COMMUNICATION
It is the process of conveying or receiving MESSAGES with the use of SPOKEN WORDS.
ORAL COMMUNICATION
The communication in which the MESSAGE is transmitted in WRITTEN or PRINTED FORM.
WRITTEN COMMUNICATION
7 C’s of Communication
CLEAR
CORRECT
COMPLETE
CONCRETE
CONCISE
CONSIDERATION
COURTEOUS
The message should be clear and EASILY UNDERSTANDABLE to the recipient.
CLEAR
The message should be correct, i.e. a correct language should be used, and the sender MUST ENSURE THAT THERE IS NO GRAMMATICAL AND SPELLING MISTAKES.
CORRECT
The message should be complete, i.e. it must include all the RELEVANT INFORMATION AS REQUIRED BY THE INTENDED AUDIENCE.
COMPLETE
The communication should be concrete, which means the MESSAGE SHOULD BE CLEAR AND PARTICULARLY SUCH THAT NO ROOM FOR MISINTERPRETATION is left.
CONCRETE
The message should be PRECISE AND TO THE POINT.
CONCISE
The sender must take into CONSIDERATION THE RECEIVER’S OPINIONS, KNOWLEDGE, MINDSET, BACKGROUND, etc. in order to have an effective communication.
CONSIDERATION
It IMPLIES that the sender must take into consideration both the FEELINGS and VIEWPOINTS of the receiver such that the message is positive and focused at the audience.
COURTEOUS
It is the study of what, ULTIMATELY IS THE BEST ACTION
ETHICS
5 Ethical Issues In Communication
1.ETHICAL COMMUNICATORS ARE RESPECTFUL OF THEIR AUDIENCES.
2.ETHICAL COMMUNICATORS CONSIDER THE CONSEQUENCES OF THEIR COMMUNICATION.
3.ETHICAL COMMUNICATORS RESPECT TRUTH.
4.ETHICAL COMMUNICATORS USE INFORMATION PROPERLY.
5.ETHICAL COMMUNICATION RESPECT THE RIGHTS OF OTHERS TO INFORMATION.
It refers to the OPENING OF LOCAL AND NATIONALISTIC PERSPECTIVES TO A BROADER OUTLOOK of an interconnected and inter-dependent world.
GLOBALIZATION
Itexamines the CONTINUOUS FLOWS OF INFORMATION used in transferring ideas GLOBALLY.
GLOBAL COMMUNICATION
5 How To Communicate Effectively In A Global World
1.UNDERSTAND THAT EACH COUNTRY HAS DIFFERENT BUSINESS CUSTOMS. IN A WORLD AS VAST AS OURS, THERE ARE BOUND TO BE DIFFERENCES.
2.RECOGNIZE THAT YOU ARE COMMUNICATING WITH ACTUAL PEOPLE.
3.COMMUNICATE THROUGH PHONE OR VIDEO CONFERENCE.
4.KEEP OTHERS COPIED.
5.SHOW INTEREST.
