purposive comm Flashcards
act of transferring information
communication
who sends the message to the intended receiver
sender
sender will generally encode the message
encoding
which is transmitted by the sender to the receiver i
message
medium of message transmission
communicaion channel
a receiver decodes the message for proper interpretation and effective channelization of the process of communication.
decoding
The receiver receives, decodes, understands, interprets the message,
receiver
last step of the communication process,
feedback
occurs when we connect in speaking with others. It can be face-to-face, over the telephone, via Skype etc.
verbal communication
involves any interaction that makes employ of the written word. It is one of the two major types of communication;
written communication
skills need the use of visual aids which examine or viewed for thoughts and information to be communicated
visual communicaton
nvolves facial expressions, eye contact, posture, hand movements, and touch.
involve facial expression
This communication mode is also referred to as “one-way communication”
interpretive communication
tthis communication mode process in which people exchange data and information via verbal and non-verbal messages
interpersonal communication
This is the other one-way communication mode that facilitates the interpretation
presentaion communication
t’s important to be clear about the purpose of the message you’re delivering
clear
factual information and the language and grammar you use are correct.
correct
one of the most important of the 7 Cs of communication.
complete
you must ensure that you are specific and that the logic and messages that you’re using fit together,
concrete
this nature it’s important to stick to the point and keep your messages short and simple.
consice
effectiveness of your communications by being polite and showing your audience that you respect them
courteuos
last of the 7 Cs of communication is considered or coherent. If your communications are not coherent, they will not be effective.
considred and coherent
The idea or message to be communicated should be clearly spelt out.
principle of clarity
the receiver’s attention should be drawn towards message. People are different in behavior
attention
s very important to make the communication effective
feedback
generally used for transmitting messages and other information. Sometimes formal communication
informality
This principle states that communication should always be consistent with the policies, plans, programmes and objectives of the organization and not in conflict with them
concistency
This principle states that communication should be done at proper time so that it helps in implementing plans
timeliness
The information communicated should be adequate and complete in all respects. Inadequate information may delay action and create confusion.
adequency
The principle governing communication, the right and wrong aspects
communication ethics
threatens the quality of all communication and consequently the well-being of individuals and the society.
unethical
should be the cornerstone of every organization’s communication strategy.
ethics
Communicate only what is known to be the truth.
ensuring tranparency and truth
