Purposes Flashcards
create value for stakeholders.
The purpose of an organization
to ensure a shared understanding of the vision,
current status, and improvement direction for all four dimensions and all products and services
across the organization.
The purpose of the plan value chain activity
to ensure continual improvement of
products, services, and
The purpose of the improve value chain activity
to provide a good understanding of
stakeholder need
The purpose of the engage value chain activity
to ensure that products and
services continually meet stakeholder expectations for quality, costs, and time to market.
The purpose of the design and transition value chain activity
to ensure that service components are
available when and where they are needed, and meet agreed specifications.
The purpose of the obtain/build value chain activity
to ensure that services are
delivered and supported according to agreed specifications and stakeholders’ expectations.
The purpose of the deliver and support value chain activity
to align the organization’s practices and
services with changing business needs through the ongoing improvement of products,
services, and practices, or any element involved in the management of products and services.
The purpose of the continual improvement practice
to protect the information
needed by the organization to conduct its business. This includes understanding and managing
risks to the confidentiality, integrity, and availability of information, as well as other aspects of
information security such as authentication (ensuring someone is who they claim to be) and
non-repudiation (ensuring that someone can’t deny that they took an action).
The purpose of the information security management practice
to establish and nurture the links
between the organization and its stakeholders at strategic and tactical levels. It includes the
identification, analysis, monitoring, and continual improvement of relationships with and
between stakeholders.
The purpose of the relationship management practice
to ensure that the organization’s
suppliers and their performances are managed appropriately to support the seamless
provision of quality products and services. This includes creating closer, more collaborative
relationships with key suppliers to uncover and realize new value and reduce the risk of failure.
The purpose of the supplier management practice
to maximize the number of successful
service and product changes by ensuring that risks have been properly assessed, authorizing
changes to proceed, and managing the change schedule.
The purpose of the change enablement practice
to minimize the negative impact of
incidents by restoring normal service operation as quickly as possible.
The purpose of the incident management practice
to plan and manage the full lifecycle of all
IT assets, to help the organization:
• maximize value
• control costs
• manage risks
• support decision-making about purchase, re-use, retirement, and disposal of assets
• meet regulatory and contractual requirements.
The purpose of the IT asset management practice
to systematically observe
services and service components, and record and report selected changes of state identified
as events. This practice identifies and prioritizes infrastructure, services, business processes,
and information security events; it also establishes the appropriate response to those events,
and conditions that indicate potential faults or incidents.
The purpose of the monitoring and event management practice
to reduce the likelihood and impact of
incidents by identifying actual and potential causes of incidents, and managing workarounds
and known errors.
The purpose of the problem management practice
to make new and changed services and
features available for use.
The purpose of the release management practice
to ensure that accurate and
reliable information about the configuration of services, and the CIs that support them, is
available when and where it is needed. This includes information on how CIs are configured
and the relationships between them.
The purpose of the service configuration management practice
to make new and changed services and
features available for use.
The purpose of the release management practice
to capture demand for incident resolution and
service requests. It should also be the entry point and single point of contact for the service
provider with all of its users.
The purpose of the service desk
to set clear business-based targets
for service levels, and to ensure that delivery of services is properly assessed, monitored, and
managed against these targets.
The purpose of the service level management practice
to support the agreed quality of a
service by handling all pre-defined, user-initiated service requests in an effective and userfriendly
manner.
The purpose of the service request management practice
to move new or changed hardware,
software, documentation, processes, or any other component to live environments. It may
also be involved in deploying components to other environments for testing or staging.
The purpose of the deployment management practice
