PT (CH 6-14) Flashcards
What are Diagnostic-Related
Groups?
a system where a provider is paid a pre-established amount based on the patient’s diagnosis
The ____________ was passed to allow insurance companies to explore new ways to minimize rising health costs
It required employers with more than 25 employees to offer it as an option in order to ______
Health Maintenance Organization Act (HMO)
Lower health care costs
A model in which the health insurer or employer negotiates a lower fee with networks or ‘preferred’ health care providers in return for promising a certain volume of patients
Preferred Provider Organizations (PPOs)
(less restrictive than HMO)
The 3 types of Manages Care Organizations (MCO’s)
HMO, PPO, POS
Which type of MCO only covers in network care unless the care you need is not in network due to speciality or distance
HMO
Which type of MCO is very restrictive
HMO
Which MCO allows in and out of network care
POS
Which MCO prefers in network care
PPO
The type of manages care plan determines how consumers access their …
Health care
Traditional HMOs require participants to choose a ____ from a panel of providers
PCP (Primary Care Provider)
What are Pharmaceutical formularies
a list of drugs (usually generic) that limits the number of drugs a practitioner can choose from
Utilization Review
the evaluation of medically necessary, appropriate, or efficient use of health care services, procedures, and facilities
a newer managed care model that allows employees to have more choice while taking more responsibility for their health care costs
Consumer-driven health plans
The aim of Affordable Care Act / ObamaCare was to
increase access, quality, and affordability of health care, lower uninsured rate / provide income based subsidies to assist with affordability
Per Diem rates meaning
the company pays a pre negotiated per/day fixed rate which encompasses all included services so, you are not billing for time spent with patient but getting a flat rate for all services provided
PT is often considered a specialty service and is affected by cost control measures of MCOs , so direct access is not enough to overcome ______ deficits
Reimbursement
What provides monitoring and coordination of treatments provided to patients to control costs and utilization
Case Management
As with PPO plans, choosing to use an out-of-network provider brings higher …
higher out of pocket costs (usually there is an annual out of pocket deductible / fixed % co insurance)
PTs have often been considered a specialty service and have been significantly affected by the cost control measures of MCOs so _______ is not enough to overcome these reimbursement deficits
Direct Access
“Body language that can affirm/contradict verbal message”
Is which form of communication
Nonverbal
“Communication that occurs within an individual. “Self-Talk” “
Is which form of communication
Internal
“Reading charts, professional literature”
Is which form of communication
Reading
“Active process where re-statement, clarification, Summaries assist”
Is which form of communication
Listening
True listening helps build _____ and trust with patients and other professionals
Rapport
What are the 3 steps of active listening?
Restatement, Reflection, Clarification
What are the 3 domains of learning?
Cognitive, Psychomotor, Affective
Verbal components of communication include?
Language, speed, intent, tonality, pacing
Non verbal components of communication include?
Gesture, posture, touch, personal space, eye contact
What is Rapport?
an interaction marked by mutual collaboration and respect but not necessarily indicating agreement
Why is it important to adjust your communication style to each patient?
To build rapport, so that patients do not have to adjust to you, to match a patients vocal tone, pace and intent and build comfort
What are the 3 types of rapport?
Cultural, verbal, behavioral
What does cultural rapport involve?
Following the standard protocol for a given environment (dress, greetings, touch)
What does verbal rapport include?
Using similar phrases and conversational styles as the person you are talking to
What does behavioral rapport include?
Postural and body movements (hand gestures, standing or sitting posture)
True or False
There are times when breaking rapport is appropriate.
True
Occasionally patients may be inappropriate, so PTs can break rapport to become assertive or withdraw touch
What are the 6 levels of cultural understanding?
Destructiveness
Incapacity
Neutral
Pre-competence
Competence
proficiency
(Levels of cultural understanding)
Dehumanizing, denying services due to culture
Destructiveness
(Levels of cultural understanding)
patient is treated with bias and stereotypes
Incapacity
(Levels of cultural understanding)
assumption that all cultures are the same, services are ethnocentric
blindness
(Levels of cultural understanding)
use of appropriate response to cultural differences
Pre-competence
(Levels of cultural understanding)
Differences are accepted and respected. Knowledge, resources and services are continually adapted
competence
(Levels of cultural understanding)
differences are highly regarded, new approaches are developed to promote competence practice
Proficiency
Acknowledges differences, limited behavior change
Cultural Awareness
Lifelong commitment to change, gains respect and trust
Cultural Humility
Implicit Bias
Attitudes or Stereotypes that impact our understanding in an unconscious manner.
In communication, you can’t react comfortably to something different if you …..
Don’t fully understand yourself
Context in a conversation refers to ….
what gives meaning during communication
High context assumptions assume that the group is….
the group is more important than the individual
People who follow high context assumptions generally use:
- Indirect communication
- Circular logic
- Nuance is important – eye gaze, gestures, etc.
- Communication is influenced by the listeners knowledge and less by what the speaker is saying
Low context assumptions assume that …
the individual is more important than the group.
People who use low context assumptions generally use …
- Direct communication
- Linear, logical thinking
- Influenced by the words of the speaker not the listener
- Less nuanced
Western medicine generally follows the ___ Context assumptions
Low
What are the 4 LAMP Skills in communication?
Leadership, Administration, Management, Professionalism
“Spoken/Signed that is usually perceived via auditory canals”
Is which form of communication
Verbal
A PT must adjust to every patient’s cultural need in order to …
Avoid stereotypes and treat each person as an individual
When a patient speaks little to no English, it is always best to use a qualified medical interpreter when at all possible because …
This helps to avoid miscommunication and reduces the chance of offending someone
Though it is important to include family in decision making for a patient, due to HIPPA laws a PT must make sure family member is …
the Power or Attorney and is legally allowed to make decisions regarding the patient and their care
The 5 primary generations
Traditionalists - Before 1946
Baby boomers - 1946 to 1964
Generations X - 1965 to 1980
Millennials -1981 to 1996
Generation Z - 1997 to 2012
Over __ million people in the US have visual impairments
These impairments can include?
What questions should you ask patients who are visually impaired?
26
Cataracts, Glaucoma, Macular Degeneration
How much assistance do they need when moving around & how visual material can be presented so that they can read it appropriately
__% of people in the U.S. have some form of auditory impairment.
What questions should you ask a patient that has an auditory impairment?
What may help improve their understanding?
15%
How best to assist them in hearing or understanding you
Good articulation and lower tones will help to improve understanding
Having the patient repeat your instructions will help to ensure your instructions
When first meeting family members make sure to introduce yourself and …
explain your roll in the healthcare team
When working with a team as a PT, what is the SBAR technique ?
Situation
(Concise statement of the problem)
Background
(Brief summary of pertinent information)
Assessment
(Analysis and Considerations of Options)
Recommendation
(Actions you recommend)
For student communication, It is important to begin modeling the professional behaviors you will be expected to demonstrate. Professional interactions should be ______ and ______.
respectful and positive
When trying to create a good first impression remember ….
Your appearance speaks volumes
Communication is …
is the transference, transmission or exchange of ideas and information
What are the 3 prevention categories and their definitions
Primary - Preventing injury/illness/disease before they start
Weightbearing exercise to prevent osteoporosis
Secondary - Interventions provided after the onset of pathology with the intention of minimizing progression/severity
Exercise for those with high blood pressure and high cholesterol to prevent heart attack
Tertiary - Slow the progression and increase quality of life
Patient who had a stroke rehabbing to regain function
Balance and growth across physical, spiritual, emotional, intellectual, social, and psychological domains
Wellness
A resource leading to well-being physically, mentally, and emotionally
Health
Enabling people to increase control and improvement over their health
Health Promotion
An action or activity taken on for the purpose of promoting, protecting, or maintaining health without objective metrics regarding effectiveness
Health Behavior
Health Related Quality of Life (HRQOL)
An individual or groups perceived physical and mental health over time
Which form of nutritional advice can PTs give to patients?
Which form of nutritional advice cannot be given by PTs to patients?
Who should a PT refer to regarding nutrition if needed?
Generalities of healthy eating and weight management
Specific diets or specific nutrients
A dietitian