Psychosocial Concerns Flashcards
Struggling carer
Social services can do a care assessment to provide either money respite or help
Charities eg. Carers UK Offer hell and support groups
Stress they are not alone
Concerned about social care arrangements of a relative
Social services can help
Private care organisations
Crisis- doctor can refer to rapid response team for short term care
Member of the team not pulling their weight
Speak to them directly (best initial management) and then consider speaking to senior (say you will be present if they want to do it)
If patients are at risk, you must take action and inform a senior- tell culprit you are doing so
A colleague being bullied by a member of the team
Could they approach the perpetrator
Can they speak to supervisor or HR ?- offer to be present
If tried to resolve it and no solution achieved, they could make a formal complaint
Screen for depression (direct to GP if worried)
Colleague has made a mistake
Non judgemental attitude
Emphasise the no blame culture
Incident reporting means that everyone can learn from the mistake and it shouldn’t happen to others
Honesty is the best policy
Tips
Non judgemental
Empathise
Listen
Pick up on cues and show you have heard them
Address ICE
Suggest possible solutions
Often a hidden agenda (get ICE in there)
You cannot medically teat colleagues, but you can chat to them
If you don’t know of any services that could help them, say you will look into it and then arrange to meet with them to discuss it further
ICE
Ask who they can talk to/ who is at home
How have you been coping?
Mood
Plan
Help options
Who can they talk to when you aren’t there
Follow up appointments and meeting
Leaflet if relevant
A patient wants to make a complaint
PALS
