Psychology Flashcards
Define attitude.
A positive or negative evaluative reaction towards a stimulus. Attitudes influence behaviour more strongly when situational factors what contradict our attitudes are weak.
Describe the theory of planned behaviour.
Belief about and evaluation of behaviour leads to one’s attitude towards the behaviour.
Belief about others’ attitudes towards behaviour leads to the ‘subjective norm’.
Internal and external control factors form perceived behaviour control.
These 3 factors influence intention, which causes behaviour.
How do people resolve cognitive dissonance? How are the characteristics of a messenger related to how persuasive they are?
They change their cognition to make their beliefs consistent.
Change their behaviour (e.g. quit - which is difficult)
Obtain new information
Reduce the importance of the cognitions.
More persuasive messengers are credible, trustworthy and appealing.
Describe the concept of framing.
Framing refers to whether a message emphasises the benefits or losses of that behaviour.
Loss-framed messages useful when we want people to take up behaviours,
Gain-framed messages useful when we want people to adopt prevention behaviours.
Define stereotype, prejudice and discrimination.
Stereotype = generalisations made about a group of people or members of that group. Prejudice = to judge, often negatively, without having relevant facts Discrimination = behaviours which follow from negative evaluations or attitudes.
What is social loafing?
The tendency for people to expend less individual effort when working in a group than when working alone.
When is social loafing more likely to occur?
More likely to occur in all-male groups, when people believe performance is not monitored, the task has little value or when people expect other members will display high effort.
What factors affect conformity?
Group size (conformity increases up to 5 people, then plateaus).
Presence of a dissenter - one person disagreeing greatly reduces conformity.
Culture - conformity is greater in collectivistic cultures.
Give the 5-step bystander decision process
Notice the event
Decide whether it is truly an emergency (social comparison - look to others).
Assuming responsibility to intervene (diffusion of responsibility - someone else will help)
Self-efficacy in dealing with the situation.
Decision to help (cost-benefit analysis).
Milgram’s study look at the obedience of a subject in delivering electric shocks. What factors affect obedience?
Remoteness of the victim
Closeness and legitimacy of the authority figure.
Diffusion of responsibility (obedience increases when someone else administers the shock)
NOT personal characteristics.
What is groupthink?
The tendency of group members to suspend critical thinking because they are striving to seek agreement.
What factors increase groupthink?
More likely when the group is under stress to reach a decision, the group is insulated from outside input, the group has a decisive leader or the group has high cohesiveness.
What is group polarisation?
The tendency of people to make decisions that are more extreme when they are in a group.
What are the advantages and disadvantages of an autocratic leadership style?
Quick decisions can be made, and there is a clear hierarchy.
However, this leadership style can be demotivating and can lead to errors.
What are the advantages and disadvantages of a democratic leadership style?
Wins cooperation and motivation. Improves quality.
It is, however, time-consuming and leads to disagreements.
What are the advantages and disadvantages of a laissez-faire leadership style?
Allows autonomous working and expertise to be utilised
However, there is lack of direction and lack of an ultimate responsibility holder.
Define (medical) error.
The failure of a planned action to be completed as intended (error of execution) or the use of a wrong plan to achieve an aim (error of planning).
What are heuristics?
“Rules of thumb”, “educated guesses”, “mental shortcuts” - usually rely on pattern recognition and a subconscious integration of patient data with prior experience.
Describe the 3 types of heuristics.
Anchoring: fixating too heavily on an initial piece of information leading to difficulty moving away from an idea - may lead to dismissal or excuses being made for conflicting information. Availability: a mental shortcut that relies on immediate examples that come to one's mind. Representativeness: subjective probability that a stimulus belongs to a particular class based on how 'typical' of that class it appears to be (regardless of base rate).
Describe Kahneman’s 2 systems for decision-making.
“Hot system (system 1) and cold system (system 2).
System 1 = emotional, “go”, simple, reflexive, fast.
System 2 = cognitive, “know”, complex, reflective, slow.
What is confirmation bias?
The tendency to search for, seek, interpret and recall information in a way that confirms one’s preexisting beliefs of hypotheses, often leading to errors.
What is the sunk cost fallacy?
The more time/ resources already invested the more we are prepared to invest in a problem in the future.
Rationally, the only factor affecting future action should be the future cost/benefits ratio.
How can decision-making be improved?
Education and training, feedback (more autopsies), accountability, generating alternatives and consultation (seeking second opinions).
What is an algorithm and when is it most useful?
A procedure which, if followed exactly, will provide the most likely answer based on the evidence.
Most useful in situations where the problem is well-defined, excluding many everyday situations.