Protecting The Consumer 12

Question 1

Consumer is

Answer 1

Person who buys goods and services for their own use

Question 2

Wise consumer questions

Answer 2

> Do I really need it or is it an impulse buy?
Can l afford it?
Is it a false economy?
Buy cheaply elsewhere

Question 3

Consumer responsibilities

Answer 3

> To behave wisely when buying goods and services.
To avoid impulse buying and false economies.
To shop around for the best value for money.

Question 4

2 Irish consumer laws

Answer 4

> Sale of Goods and Supply of Services Act 1980
Consumer Protection Act 2.007.

Question 5

Sale of Goods and Supply of Services
Act 1980

Answer 5

This law helps to protect consumers by providing them with a number of rights when they buy goods from a trader.

Question 6

Sogsos1980

Answer 6

Be of merchantable quality:
Be as described:
Be fit for the purpose intended:
Match sample shown

Question 7

Redress or 3rs

Answer 7

Repair
Replacement
Refund

Question 8

Consumer protection act 2007

Answer 8

The Consumer Protection Act 2007 tries to modernise and update consumer law in Ireland and it sets out what is expected of retailers. Unlike the Sale of Goods and Supply of Services Act, the Consumer Protection Act does not list any specific rights of consumers, but rather it provides protection for them in relation to misleading claims about goods, services and prices. It does this by making it illegal for retailers to act in particular ways.

Question 9

Misleading claims

Answer 9

Businesses cannot make misleading claims about the business, their goods, services or prices. For example, a business cannot claim to be Ireland’s oldest bakery’ unless it really is Ireland’s oldest bakery.

Question 10

Misleading claims for goods

Answer 10

A claim that a product will remove acne when there is no scientific proof that it can

Question 11

Misleading claims for services

Answer 11

claim that a service is available throughout the country when it is available only in
Cork and Galway

Question 12

Misleading practices

Answer 12

The Consumer Protection Act protects consumers against unfair practices whether they buy from a local shop or a business within the EU.
Misleading:claimed to have won awards w no awards
Aggressive:pressure to buy things
Prohibited: Claiming a business is closing down when it is not.

Question 13

What is a guarantee

Answer 13

A guarantee is a promise by the manufacturer or company that it will sort out any problems with a product or service within a specific, fixed period of time. It is usually free.