Prosper U

Question 1

What senses do you want to engage during an appointment

Answer 1

smell, touch, sound, taste, sight

Question 2

What is it called when you place the clients needs above your own?

Answer 2

Servant Leadership

Question 3

What is the #1 goal?

Answer 3

Bring the client back

Question 4

What model is used to handle upset clients

Answer 4

BLAST / Believe, Listen, Apologize, Solve, Thank

Question 5

What is the secret to Legendary Customer Service

Answer 5

Serve

Question 6

What is the model used for excellent consultations

Answer 6

LSCPA Listen, Suggest, Confirm, Permission, Act

Question 7

How many points of contact are there in a guests experience

Answer 7

10

Question 8

What sets the tone for the whole experience

Answer 8

First Contact

Question 9

What type of questions are asked during the Listen portion of the consultation

Answer 9

Open ended

Question 10

What is the most important time you spend with a client

Answer 10

Consultation

Question 11

How would you describe a Primo Massage

Answer 11

Transcending, Relaxing, Firm

Question 12

Telling a client why you love a product is an example of

Answer 12

Testimonial

Question 13

What is a great way to provide extra for a client

Answer 13

Added value servics

Question 14

What information should you cover when talking about products with your clients

Answer 14

What, Why, Why you love it

Question 15

What is an important step at the end of a service to ensure client happiness

Answer 15

Guarantee

Question 16

How many times more often do clients who pre book come in

Answer 16

2-4

Question 17

Give this to your clients when asking for referrals

Answer 17

Business Cards

Question 18

The implementation of a procedure that happens every time with every client

Answer 18

System