Promoting Quality Care

Question 1

What is empowerment?

Answer 1

They way(s) by which a carer or person / self encourages an individual / themselves to make informed choices / decisions so that they can take control of their own life

Question 2

What is primary socialisation?

Answer 2

the acceptance and learning of a set of norms and values established through the process of socialisation (family)

Question 3

What is secondary socialisation?

Answer 3

education, media, religion, health care, work and peer groups

Question 4

What are the negative attitudes and prejudice can have on service users?

Answer 4

Lonely, low-self esteem, low self-confidence, depressed, stressed, self-harming, anxious, embarrassed, angry, more determined

Question 5

What is indirect discrimination?

Answer 5

Indirect discrimination occurs when an organisation’s practices, policies or procedures have the effect of disadvantaging people who share certain protected characteristics.

Question 6

What is direct discrimination?

Answer 6

direct discrimination include dismissing someone because of a protected characteristic, deciding not to employ them, refusing them training, denying them a promotion, or giving them adverse terms and conditions all because of a protected characteristic.

Question 7

What are some of the effects of discrimination?

Answer 7

upset, angry, frustrated, withdrawn, annoyed, humiliated, low-self esteem, stressed, lonely, anxious

Question 8

Ways in which an organisation can foster positive attitudes in staff to promote quality care:
Why might staff training/induction be provided?

Answer 8

So they can follow the correct procedures and adopt appropriate attitudes

Question 9

Ways in which an organisation can foster positive attitudes in staff to promote quality care:
Why might a mentoring system be provided?

Answer 9

To help staff and give them advice/support

Question 10

Ways in which an organisation can foster positive attitudes in staff to promote quality care:
Why might staff’s performance be monitored/observed?

Answer 10

So they can reflect and improve

Question 11

Ways in which an organisation can foster positive attitudes in staff to promote quality care:
Why may there be staff meetings?

Answer 11

To share concern/communicate pwus needs / share good practice

Question 12

Ways in which an organisation can foster positive attitudes in staff to promote quality care:
Why is it important to have a good handover procedure?

Answer 12

To ensure consistency in care and good standards

Question 13

Ways in which an organisation can foster positive attitudes in staff to promote quality care:
Why is it important to provide policies?

Answer 13

To ensure staff understand how attitudes can influence practice

Question 14

Ways in which an organisation can foster positive attitudes in staff to promote quality care:
Why is it important to have a good management structure?

Answer 14

So there is a clear hierarchy and procedures. Approachable and effective managers / named person responsible

Question 15

Ways in which an organisation can foster positive attitudes in staff to promote quality care:
Why is it important to have appraisals?

Answer 15

To reflect the current practice and look for improvements

Question 16

Ways in which an organisation can foster positive attitudes in staff to promote quality care:
Why is it important to have the correct/specialist equipment?

Answer 16

To promote a good ethos in practitioners

Question 17

What are some of the benefits to practitioners of following policies, codes of practice charters?

Answer 17

• Helps them do their job effectively
• Ensures they are treated fairly
• Guides them about good practice
• Ensures there is a high working standard
• System of redress
• Opportunities for staff
• Promotes trust

Question 18

What are the three care values?

Answer 18

1. Promoting equality and diversity
2. Maintaining confidentiality
3. Promoting individual rights and beliefs

Question 19

What are some ways which equality and diversity can be promoted?

Answer 19

• Giving choice of food
• Non-discriminatory language
• Provide literature in a range of languages
• Non judgmental approach

Question 20

What ways can help to ensure that confidentiality is maintained?

Answer 20

• Maintaining privacy for treatment
• Passwords on computer files
• Locked filing cabinets
• Need to know basis

Question 21

What ways can help rights and beliefs to be promoted?

Answer 21

• Time and place to pray
• Acknowledgment culture/belief
• Give choices of food according to religion
• Same sex staff where appropriate

Question 22

What are the early years care values?

Answer 22

1. Welfare of the child
2. Safety of children
3. Providing a safe and healthy working environment
4. Working in partnership with parents and families
5. Learning and development
6. Valuing diversity
7. Equal opportunity
8. Anti-discrimination
9. The reflective practitioner
10. Confidentiality
11. Working with other professionals

Question 23

Barriers to accessing services:

What are some psychological barriers?

Answer 23

Fear of discrimination/stigma

Question 24

Barriers to accessing services:

What are some financial barriers?

Answer 24

certain groups on lower income incomes/benefits, cost of transport/equipment

Question 25

Barriers to accessing services:

What are some physical barriers?

Answer 25

disabilities, racial/cultural differences

Question 26

Barriers to accessing services:

What are some geographical barriers?

Answer 26

Poorer areas= poorer services

Rural areas= less services

Question 27

Barriers to accessing services:

What are some cultural barriers?

Answer 27

racism, not providing prayer rooms/limited choice of food

Question 28

Barriers to accessing services:

What are some language barriers?

Answer 28

not speaking English as a first language/not aware of services available

Question 29

What ways can barriers be overcome?

Answer 29

• Provide transport
• Campaigns to raise awareness
• Promotion of self-advocacy
• Joint planning and funding between services
• Leaflets
• Outreach services available
• Provider interpreters
• Choice of food
• Variety of staff

Question 30

What are some issues faced by older people?

Answer 30

• Exclusion: material resources, social activities, civic activities, basic services
• Relying on family/ lack of independence
• Stereotyping
• Longer working life
• Mobility issues
• Feel vulnerable

Question 31

Ways in which organisations can ensure advertising policies promoting equal opportunities:
Why is it important to advertise in a wide range of areas?

Answer 31

To ensure different groups can access the job

Question 32

Ways in which organisations can ensure advertising policies promoting equal opportunities:
Why is it important to use a EOP logo?

Answer 32

To indicate they are EOP employers and encourage certain groups

Question 33

Ways in which organisations can ensure advertising policies promoting equal opportunities:
Why is it important to analyse monitoring forms?

Answer 33

To make sure the system is working correctly

Question 34

Ways in which organisations can ensure advertising policies promoting equal opportunities:
Why is it important to use positive statements?

Answer 34

To indicate they are EOP employers and encourage certain groups

Question 35

Ways in which organisations can ensure advertising policies promoting equal opportunities:
Why is it important to use non-discriminatory language in advertisement?

Answer 35

So no one is put off from applying

Question 36

What ways are there which organisations can ensure interview policies promote equal opportunities?

Answer 36

• No illegal questions
• Same questions for all
• No personal questions
• Mixed panel
• Accessible time and place
• Use policies/legislation for guidance

Question 37

What is ‘victimisation’?

Answer 37

Treating someone badly because they have done a ‘protected act’ (or because you believe that a person has done or is going to do a protected act). A ‘protected act’ is: Making a claim or complaint of discrimination (under the Equality Act).

Question 38

What is ‘social exclusion’?

Answer 38

the failure of society to provide certain individuals and groups with those rights and benefits normally available to its members, such as employment, adequate housing, health care, education and training, etc

Question 39

What is ‘a need to know basis’?

Answer 39

if information is given to people on a need-to-know basis, they are given only the details that they need at the time when they need them